Posted 2 days ago
Client Relationship Manager
AI Summary
Client Relationship Manager responsible for building and maintaining client relationships, conducting business reviews, escalating and resolving client issues, and ensuring client satisfaction and KPI targets.
About this role
At TechBiz Global, we are providing recruitment service to our TOP clients from our portfolio. We are currently seeking a Client Relationship Manager to join one of our clients' teams. If you're looking for an exciting opportunity to grow in a innovative environment, this could be the perfect fit for you.
Responsibilities:
Building and maintaining relationships with clients and their key personnel
Conducting business reviews to ensure clients are satisfied with their products and services.
Alerting the sales team to opportunities for further sales.
Letting customers know about other products/add-ons that the company offers in line with the company’s strategy.
Attending meetings with clients to build close professional relationships
Manage calls with clients and compile an action plan that is shared with all stakeholders as required
Achieving client relationship targets and KPI’s.
Working closely with cross functional teams to manage the day-to-day needs of the clients.
Be the main escalation point for clients
Escalating and resolving areas of concern as raised by clients.
Monitoring company performance against service level agreements and flagging potential issues.
Manage and maintain client status trackers
Own and respond to client questions
Tracking and monitoring all agreed deliverables and liaising with internal departments as required to ensure client needs are fulfilled effectively.
Invoice management, ensuring deliverables, once concluded are provided to finance in a timely manner to invoice
Resolve any client aged debt issues with the client
Requirements
Minimum 3 years working experience in a similar role
Proven track record of achieving optimum clients’ satisfaction
Degree in IT/ Management/Business Administration or equivalent
Competence in using Google suite of software
Solid command of English language
Excellent communication and customer relations skills
Comfortable working in a fast-paced environment; able to handle shifting priorities
Excellent interpersonal, verbal and written communication
Highly organized with close attention to detail
Knowledge/certification related to project management will be considered an asset.
