Posted 22 months ago
Client Retention Specialist
DallasOn-siteFull-time
AI Summary
The Client Retention Specialist at D&M Auto Leasing handles high-volume inbound and outbound calls, records customer information in specialized software, coordinates appointments, and works to meet company metrics.
About this role
D&M Leasing is growing and currently seeking a Client Retention Specialist/Business Development Center- BDC Representative to join our team.
Benefits:
-Medical, Dental, Vision, 401k matching
-Highly Rated Dealership- Receiving dealer rater awards, 800 reputation awards, and best places to work awards
-Opportunity for Career Growth
-Ongoing training and development provided.
Qualifications:
-2 years of transferrable experience required
-Dealership experience preferred but not required
-Heavy call volume experience of outbound and inbound
-Essential multitasking and stress management skills
-A high sense of urgency and a commitment to making sound decisions
-Effective time management to meet and exceed company metrics and goals
-Self-motivated and independent, not discouraged by receiving no’s on the phone
Responsibilities:
-Skillfully handle heavy incoming phone and online inquiries
-High outbound phone work expectations for prospective clients
-Record customer information and feedback in our specialized software system
-Coordinate appointments and follow up with customers who missed appointments
-Maintain an in-depth understanding of our product offerings
-Always uphold strict confidentiality
-Demonstrate professionalism and respect in all interactions, whether on the phone or online
Key Details:
Work Schedule: Monday to Friday, 8:00 am to 5:00 pm at our Dallas office
Total comp potential of $100k + Competitive base of $54k with uncapped commission earnings
#LI-Onsite
Skills
Appointment SchedulingCall Center SoftwareConfidentialityCRM SoftwareInbound CallsMultitaskingOutbound CallsTime Management
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