Client Service Associate

About Us

At GG Media, we specialize in creating impactful experiences through events that inspire, connect, and elevate brands. Our team is driven by creativity, precision, and a passion for excellence. With a strong presence across Canada, we design and execute corporate events, conferences, and brand activations that leave a lasting impression.

Job Description

We are seeking a Client Service Associate who will serve as a key liaison between GG Media and our valued clients. This role requires a proactive professional with outstanding interpersonal skills and a passion for providing exceptional service. You will work closely with internal teams to ensure that client expectations are not only met—but exceeded—at every stage of the process.

Responsibilities

• Build and maintain strong, long-term relationships with clients through attentive and professional communication.

• Collaborate with project managers and internal teams to coordinate deliverables and meet deadlines.

• Address client inquiries, resolve concerns, and provide timely updates on ongoing projects.

• Assist in the preparation of client reports, presentations, and service documentation.

• Identify opportunities to enhance client satisfaction and business efficiency.

• Uphold GG Media’s reputation for excellence in client experience and service integrity.

Qualifications

Qualifications

• Excellent communication and organizational skills.

• Strong attention to detail and ability to manage multiple priorities effectively.

• Positive attitude with a collaborative, team-oriented mindset.

• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) or similar tools.

• Ability to adapt quickly to changing priorities in a fast-paced environment.

Additional Information

Benefits

• Competitive salary: $52,000–$56,000 annually.

• Professional growth opportunities within a rapidly expanding company.

• Comprehensive training and mentorship to support career development.

• Collaborative work environment focused on excellence and innovation.

• Skill-building opportunities through challenging projects and client engagement.