Client Success Advocate - SaaS Software

Client Success Advocate

FullTime– SaaS Software

JobDescription

AboutUs:

TEXOprovides cloud-based linen management software, marketing, and IT servicesthat serve the Healthcare, Hospitality, and Food & Beverage industries. We are an industry leader with a strong commitment to investing in ourproducts andservices andaregrowing our team to meet the needs of ourevolvingcustomer base. We have been satisfying our customers for over 25 years through innovation and creative problem solving.

Role:

As aClient Success Advocatefor our SaaS software products (non-ITor Marketing),youwillbe responsible forcreating deep relationships with our customers and partners, ensuring their ongoing use of our products, educating them on new features, andseekingopportunities toexpand our relationships viaupsellandcross-sell. This role requires a tenacious individual who is intrinsically motivated, self-driven,and passionate about client success.Overall, the goals ofaClient Success Advocateare:

• Build relationships with all assigned customers,monitortheir productusageand serve as a key point of contact for them, ensuring long-term retention

• Deepen existing partnerships byproviding value adds through additional products and services

PrimaryResponsibilities:

• Develop a deep understanding of client's businesses, goals, and challenges

• Apply strategic thinking toidentifyopportunities for growth

• Collaborate with clients and internal teams to develop proposals/solutions that meet the client's needs and generate new revenue for the Company

• Negotiate pricing, renewals,and contracts

• Ensuretimelydelivery of products and services

• Monitor client satisfaction and address promptly any issues or concerns that arise

• Possessstrong communicationand interpersonal skills to build andmaintainrelationships with clients

• Own knowledge of all products and services offered by the company

• Collaborate with the Client Successteamto create a process to connect with clients supporting engagement and high satisfaction rates

• Develop and conduct Quarterly Business Reviews

• Provide ideas for creative sales and marketing tactics

Requirements:

• Bachelor’sdegreefromanaccreditedcollegeoruniversity

• 5+yearsoverallcombinedexperienceinsalesand account management

• Excellentwrittenandverbalcommunicationskills

• Laundryindustryand/orcloud-basedsoftwaresalesexperiencepreferred

• Proficiencyinstandardbusinessandsalessoftware,includingOfficeproductsandHubspot

• Beanexceptionalteamplayerwithallstaff

• Intrinsicmotivationtomaintainasteadyflowofrevenueforthecompany