Client Success Manager
AI Summary
Client Success Manager at Trivium works as a trusted advisor to clients, leads onboarding, builds growth strategies, analyzes data to reduce churn, and acts as the bridge between strategy and execution to ensure measurable client success.
About this role
Join our award-winning team! đ
Ranked #170 on the Inc. 5000 list and recognized as a Clutch Award-winning agency, Trivium Group is a full-service Amazon agency helping brands scale profitably. We integrate seamlessly with our clientsâ teams and deliver world-class resultsâbuilt on strong systems, sharp people, and solid values.
We are seeking a Client Success Manager to join our growing team. If youâre passionate about building strong relationships, driving growth for clients, and being the bridge between strategy and execution, this role is for you.
The Role
This isnât just an account management job. As our Client Success Manager, youâll be the trusted advisor and strategic partner for our clients. From onboarding and retention to building tailored growth strategies, youâll ensure every client feels supported and sees measurable success with Trivium.
This is an opportunity to step into a high-ownership, high-impact role where your leadership, empathy, and analytical skills will make a real difference in client outcomes.
Key Responsibilities
đ¤ Client Partnerships
- Lead onboarding for new clients and continuously improve the process.
- Build and maintain long-term client relationships that drive trust and loyalty.
- Act as the main point of contact for client needs, requests, and escalations.
đ Strategy & Growth
- Develop tailored client success strategies based on business goals and data insights.
- Analyze customer data to maximize value, minimize churn, and uncover opportunities.
- Advocate for client needs in internal discussions around product and service development.
âď¸ Process & Communication
- Ensure agreements and requirements are communicated across departments for flawless execution.
- Mediate between clients and internal teams to align priorities.
- Continuously evaluate and improve communication processes, tutorials, and success programs.
Requirements
Experience & Background
- 3+ years of experience in client success management (agency experience required).
- Bachelorâs degree in Business, Marketing, or related field.
- Proven ability to manage ~20-40 clients' portfolios and success processes.
Skills & Attributes
- Excellent communication and interpersonal skills.
- Strong project management and organizational skills.
- Analytical mindset with strategic thinking.
- High emotional intelligence and leadership qualities.
- Fluent English (written and spoken, advanced level required).
Work Style & Culture Fit
Youâll thrive in this role if you:
- Love helping clients achieve measurable success.
- Can juggle multiple priorities with precision and grace.
- Are proactive, resourceful, and solutions-oriented.
- Value autonomy while working collaboratively with a global team.
- Enjoy working in a fast-paced, high-growth environment.
Benefits
đ° Salary $3k- $4k
đĄ 100% Remote work year-round
đ´ 25 PTO days per year + 9 paid national holidays
đ Professional development opportunities
đ A chance to grow with an award-winning, fast-scaling company
The Role
This isnât just an account management job. As our Client Success Manager, youâll be the trusted advisor and strategic partner for our clients. From onboarding and retention to building tailored growth strategies, youâll ensure every client feels supported and sees measurable success with Trivium.
This is an opportunity to step into a high-ownership, high-impact role where your leadership, empathy, and analytical skills will make a real difference in client outcomes.
