Posted 1 day ago
Clinical Liaison Specialist
APAC-Korea-Field basedRemoteFull-time
AI Summary
Job Description: Clinical Liaison Specialist Join a team that is changing millions of lives. Transforming smiles, changing lives. At Align Technology, we believe a great smile can transform a person’s life.
About this role
Job Description: Clinical Liaison Specialist
Join a team that is changing millions of lives.
Transforming smiles, changing lives.
At Align Technology, we believe a great smile can transform a person’s life. We create technology that gives people the confidence to take on whatever’s next. We revolutionized the orthodontic industry with the introduction of the Invisalign system, and we have never lost sight of that spirit of innovation. Our diverse and collaborative teams are constantly pushing the boundaries of what’s possible.
Ready to join us?
About this opportunity
The Senior Clinical Liaison Specialist is responsible for supporting clinical activities, providing in-house and field clinical guidance, and delivering exceptional clinical support to Invisalign Providers.
This role works cross-functionally with sales, marketing, and clinical teams to ensure the highest level of customer satisfaction and professional education.
Transforming smiles, changing lives.
At Align Technology, we believe a great smile can transform a person’s life. We create technology that gives people the confidence to take on whatever’s next. We revolutionized the orthodontic industry with the introduction of the Invisalign system, and we have never lost sight of that spirit of innovation. Our diverse and collaborative teams are constantly pushing the boundaries of what’s possible.
Ready to join us?
About this opportunity
The Senior Clinical Liaison Specialist is responsible for supporting clinical activities, providing in-house and field clinical guidance, and delivering exceptional clinical support to Invisalign Providers.
This role works cross-functionally with sales, marketing, and clinical teams to ensure the highest level of customer satisfaction and professional education.
Key Responsibilities
In this role, you will…
Deliver Results
• Achieve monthly, quarterly, and annual clinical plans and sales targets by partnering with the sales team to visit customers who require intensive clinical support.
• Manage assigned accounts by developing clinical strategies, identifying obstacles to success, and providing expert guidance in case assessment, record taking, ClinCheck usage, troubleshooting, and treatment planning.
• Review the initial ClinChecks of newly trained doctors and provide coaching to enhance treatment quality and confidence.
• Prepare clinical materials and communication to dental professionals, ensuring timely and accurate responses to clinical inquiries.
• Provide regular reporting and feedback to the Clinical and Sales Managers, summarizing customer insights and field updates.
• Collaborate actively with sales and marketing teams to reflect live needs from the field and improve customer engagement.
Drive the Best Outcomes
• Provide product and clinical training to assigned accounts, sales, and marketing teams.
• Deliver appropriate field coaching, clinical workshops, and mentorship programs to improve Invisalign treatment adoption.
• Build strong ethical business relationships to increase product usage and strengthen brand loyalty.
• Stay updated on competitor activities, market trends, and clinical innovations to ensure a competitive advantage.
• Support and coordinate clinical marketing programs such as mentorship and smile programs.
• Lead continuous professional education and localized clinical training courses for customers and internal teams.
Clinical team members
• Train the customer(dentist) for the product and related information for using our products
• Develop training materials
• Manage various seminars and the symposium
• Perform customer consulting and handle trouble-shootings
Lock in Key Relationships
• Engage certified doctors to expand new case potential.
• Approach non-certified doctors to establish interest and initiate Invisalign certification.
• Maintain long-term professional relationships to foster consistent clinical excellence and business growth.
Deliver Results
• Achieve monthly, quarterly, and annual clinical plans and sales targets by partnering with the sales team to visit customers who require intensive clinical support.
• Manage assigned accounts by developing clinical strategies, identifying obstacles to success, and providing expert guidance in case assessment, record taking, ClinCheck usage, troubleshooting, and treatment planning.
• Review the initial ClinChecks of newly trained doctors and provide coaching to enhance treatment quality and confidence.
• Prepare clinical materials and communication to dental professionals, ensuring timely and accurate responses to clinical inquiries.
• Provide regular reporting and feedback to the Clinical and Sales Managers, summarizing customer insights and field updates.
• Collaborate actively with sales and marketing teams to reflect live needs from the field and improve customer engagement.
Drive the Best Outcomes
• Provide product and clinical training to assigned accounts, sales, and marketing teams.
• Deliver appropriate field coaching, clinical workshops, and mentorship programs to improve Invisalign treatment adoption.
• Build strong ethical business relationships to increase product usage and strengthen brand loyalty.
• Stay updated on competitor activities, market trends, and clinical innovations to ensure a competitive advantage.
• Support and coordinate clinical marketing programs such as mentorship and smile programs.
• Lead continuous professional education and localized clinical training courses for customers and internal teams.
Clinical team members
• Train the customer(dentist) for the product and related information for using our products
• Develop training materials
• Manage various seminars and the symposium
• Perform customer consulting and handle trouble-shootings
Lock in Key Relationships
• Engage certified doctors to expand new case potential.
• Approach non-certified doctors to establish interest and initiate Invisalign certification.
• Maintain long-term professional relationships to foster consistent clinical excellence and business growth.
Skills, Knowledge & Expertise
In this role, you’ll need…
• Education: Doctor of Dental Surgery (DDS), Dental Hygienist, or Dental Technician background.
• Experience: Minimum 4–5 years of clinical experience and 1–2 years of corporate or professional training experience preferred.
• Strong orthodontic and digital workflow knowledge.
• Experience in training dentists or orthodontists is highly desirable.
• English: Proficient or excellent written and verbal communication skills preferred.
• Excellent presentation and interpersonal skills.
About Align Technology
Align Technology is a global medical device company that is transforming smiles and changing lives. Our team develops innovative technologies to help dental professionals achieve predictable and effective treatment outcomes. Through AI, digital imaging, biomechanics, and material science, we deliver the Invisalign® system—the world’s most advanced clear aligner—and the iTero® intraoral scanners.
We are the world’s largest manufacturer of custom 3D-printed dental materials, and we are committed to continuous innovation, collaboration, and clinical excellence.
Global Diversity Statement
At Align, we believe in the power of a smile, and we know that every smile is as unique as our employees. We embrace diversity, inclusion, and open-mindedness as core values that drive innovation and collaboration. Together, we aim to change millions of lives—one unique smile at a time.
• Education: Doctor of Dental Surgery (DDS), Dental Hygienist, or Dental Technician background.
• Experience: Minimum 4–5 years of clinical experience and 1–2 years of corporate or professional training experience preferred.
• Strong orthodontic and digital workflow knowledge.
• Experience in training dentists or orthodontists is highly desirable.
• English: Proficient or excellent written and verbal communication skills preferred.
• Excellent presentation and interpersonal skills.
About Align Technology
Align Technology is a global medical device company that is transforming smiles and changing lives. Our team develops innovative technologies to help dental professionals achieve predictable and effective treatment outcomes. Through AI, digital imaging, biomechanics, and material science, we deliver the Invisalign® system—the world’s most advanced clear aligner—and the iTero® intraoral scanners.
We are the world’s largest manufacturer of custom 3D-printed dental materials, and we are committed to continuous innovation, collaboration, and clinical excellence.
Global Diversity Statement
At Align, we believe in the power of a smile, and we know that every smile is as unique as our employees. We embrace diversity, inclusion, and open-mindedness as core values that drive innovation and collaboration. Together, we aim to change millions of lives—one unique smile at a time.