Clinical Payments Associate

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Clinical Payments Associate based in United Kingdom.

This entry-level role offers a unique opportunity to start a career in clinical research operations within a global, fast-paced environment. You will support clinical payment processes that ensure accurate and timely financial transactions between research sites, sponsors, and internal teams. The role combines administrative precision with cross-functional coordination, giving you exposure to clinical trial financial workflows and operational systems. You will handle incoming queries, maintain critical records, and contribute to the smooth execution of payment-related activities. Depending on business needs, you may also support system migrations and study reconciliation initiatives, gaining insight into large-scale operational projects. This is an ideal position for detail-oriented individuals eager to grow within the clinical research and healthcare industry.

• Monitor, triage, and assign incoming tickets and emails in tracking systems such as Jira to the appropriate team members
• Respond to general inquiries from clinical sites, sponsors, and internal stakeholders regarding payment status, remittances, and system access
• Prepare and distribute payment confirmations and remittance documentation in a timely and accurate manner
• Maintain and update trackers, logs, and documentation to ensure accurate record-keeping of all payment-related activities
• Support day-to-day administrative operations within the Clinical Payments team, ensuring workflow consistency and organization
• Assist in system migration and study reconciliation activities by preparing data, maintaining checklists, and supporting structured execution tasks
• Track outstanding actions, follow-ups, and communications during migration or reconciliation processes
• Escalate discrepancies, risks, or unresolved issues to senior team members for review and resolution

Requirements:

• Strong written and verbal communication skills in English
• High attention to detail and strong organizational abilities
• Ability to manage multiple tasks, prioritize effectively, and meet deadlines
• Proficiency in Microsoft Office tools, particularly Excel, Outlook, and Word
• Familiarity with ticketing systems such as Jira is an advantage
• Team-oriented mindset with a proactive, problem-solving approach
• Bachelor’s degree in Life Sciences, Business, Finance, or a related field
• No prior industry experience required; internships or administrative experience considered a plus
• Interest in clinical research, healthcare operations, or financial processes

Benefits:

• Entry into the clinical research industry within a global, mission-driven organization
• Structured onboarding and exposure to clinical trial payment operations and financial workflows
• Opportunities to support international projects, including system migrations and reconciliations
• Collaborative and inclusive work environment with strong team support
• Professional development opportunities and potential career progression based on competency and performance
• Competitive compensation package aligned with entry-level roles in the Netherlands
• Hybrid or flexible working arrangements depending on team setup
• Inclusive workplace culture focused on learning, growth, and diversity