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Biointellisense

Posted 4 months ago

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Clinical Solutions Manager -- Alaska

United StatesRemoteFull-time

AI Summary

The Clinical Solutions Manager leads patient-focused implementations, ensuring BioIntelliSense solutions are deployed effectively, integrated with clinical workflows, and continuously improved for Alaska-based customers.

About this role

The future of healthcare is here. Join us to shape the future of healthcare for patients and clinicians. BioIntelliSense is helping to decode human physiology and pioneer a new standard of proactive monitoring to improve healthcare outcomes and save lives.

Our FDA-cleared and award-winning BioButton® multiparameter wearables, BioHub™ gateways, BioMobile™ downloadable applications, BioCloud™ data services and the BioDashboard™ clinical intelligence system creates a comprehensive tech-enhanced solution that makes continuous monitoring reliable and scalable. Through our physiologic intelligence and AI-driven analytics, clinicians have access to high-resolution vital sign trending and data-driven insights to enable earlier detection of patient deterioration and proactive intervention for better, safer care.

We’re a remote-first, lean start-up environment and our global BioTeam colleagues are growth-oriented, collaborative and passionate about our mission and the future of BioIntelliSense. We thrive in a fast-paced environment and embrace challenges as opportunities to shape the future, together.
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The Clinical Solutions Manager (CSM) will report to the VP of Customer Success. This role will be responsible for partnering with customers to ensure the successful implementation, operation and sustainability of the BioIntelliSense solution as part of the Rural Health Transformation (RHT) Program in Alaska. This role will be responsible for providing clinical support focused on implementation and post-implementation, while using clinical knowledge and experience to develop solutions that meet customer needs.

*Candidate must be currently located in or willing to relocate to Alaska to be considered for this role.

What you will be doing

  • Lead complex customer implementations including reviewing customer’s use cases, determining product solutions, establishing success metrics, supporting the development of clinical workflows and implementation roadmaps
  • Build customer relationships to ensure programs meet customer requirements and BioIntelliSense capabilities assuring long-term sustainability
  • Train and educate customers on BioIntelliSense product offerings and value proposition
  • Provide ongoing support and post-implementation improvement and optimization
  • Coordinate with sales/business development, product, data science, customer care and operations teams to ensure successful customer programs
  • Contribute clinical expertise to the end-to-end BioIntelliSense solution, offering support internally and externally
  • Gather and analyze customer feedback to identify areas for improvement and to enhance the overall customer experience
  • Evaluate program processes and outcomes to recommend and implement improvements for greater efficiency and customer satisfaction
  • As needed, coordinate with the sales team to partner with customers during the sales process to understand customer needs and develop a value proposition and business case

    • What you need

  • Bachelor's degree in a clinical or health-related field (e.g., Nursing, Health Sciences, Respiratory Therapy) and a current clinical credential/licensure (e.g., RN, RT/RRT)
  • 10+ years of professional work experience in a healthcare clinical or hospital setting
  • 3+ years of professional work in a clinical consulting role with a healthcare company is preferred
  • Some remote patient monitoring or telehealth experience preferred
  • Demonstrated strong organization, time management and project management skills
  • Understanding of HIPAA requirements and compliance
  • Strong communication and relationship management skills, in both pre-sales and post-sales environments
  • Demonstrated ability to effectively communicate with customer, managers, clinicians/practitioners and executives on product, clinical expectations, technical integration, and business process
  • Proficient in Excel, Word and PowerPoint and ability to independently produce documents
  • Ability to manage and complete programs in a timely manner

    • Skills

    Business CaseClinical ConsultingClinical DocumentationClinical Workflow OptimizationClinical WorkflowsCustomer SuccessData AnalysisDrug/clinical Device IntegrationExcelHIPAAImplementation PlanningPowerPointProject ManagementQuality AssuranceRequirements GatheringRisk AssessmentStakeholder ManagementTelehealthTelemedicineTraining And EducationValue PropositionVendor CoordinationWord

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