Cloud Support Engineer

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Cloud Support Engineer in United States.

This role offers the opportunity to take ownership of a modern cloud infrastructure environment during a critical phase of cloud transformation and operational scaling. You will serve as a key technical expert across Microsoft 365, Azure, identity management, automation, and endpoint administration while helping optimize reliability, security, and operational efficiency. Working within a small and agile IT team, you will have a high level of autonomy and direct influence on infrastructure strategy, tooling, and cloud operations. The position combines hands-on technical execution with process improvement, automation, and cross-functional collaboration. You will contribute to cloud governance, deployment operations, cost optimization, and endpoint management while supporting business-critical systems across the organization. This is an excellent opportunity for an experienced infrastructure professional who thrives in fast-paced environments and enjoys solving complex technical challenges with meaningful ownership and impact.

• Manage and optimize Microsoft 365 services including Exchange Online, Teams, SharePoint, Intune, and tenant-level administration.
• Administer Azure infrastructure and identity environments, including Entra ID, Active Directory, RBAC, networking, governance, and cloud security configurations.
• Build and maintain automation workflows using PowerShell, Python, Microsoft Graph API, and Power Automate to improve operational efficiency and reduce manual tasks.
• Support cloud migration initiatives, infrastructure modernization, and long-term platform scalability strategies.
• Manage endpoint administration across macOS and Windows environments using JAMF and Intune.
• Execute and support structured production deployment processes, including Salesforce-related operational deployments.
• Monitor and optimize Azure costs, Microsoft licensing utilization, and cloud resource management.
• Serve as an escalation point for complex infrastructure, identity, networking, and endpoint issues during operational and on-call support rotations.
• Maintain technical documentation, operational runbooks, and internal knowledge-sharing resources.
• Collaborate with vendors, SaaS providers, and internal stakeholders to support operational excellence and continuous improvement initiatives.

Requirements:

• 5–7+ years of experience in IT infrastructure, cloud engineering, or systems administration roles with a strong focus on Microsoft cloud technologies.
• Deep hands-on expertise with Azure, Microsoft 365, Exchange Online, Teams, SharePoint, Intune, and Entra ID environments.
• Strong understanding of Active Directory administration, identity lifecycle management, and domain controller operations.
• Experience with automation and scripting using PowerShell and/or Python, including familiarity with Microsoft Graph API integrations.
• Practical experience designing and maintaining Power Automate workflows and business process automation.
• Knowledge of Azure governance, networking fundamentals, cloud security best practices, and resource optimization.
• Experience with structured deployment processes, release management, or Salesforce production support operations.
• Strong troubleshooting capabilities across cloud infrastructure, identity management, endpoints, and networking environments.
• Ability to work independently, prioritize effectively, and solve ambiguous technical challenges with minimal supervision.
• Excellent communication skills with the ability to explain technical concepts to both technical and non-technical stakeholders.
• Bachelor’s degree in Computer Science, Information Systems, or equivalent practical experience preferred.

Benefits:

• Competitive salary ranging from $120,000 to $150,000 USD plus discretionary annual bonus eligibility up to 10%.
• Fully remote work environment within the United States with EST working hours.
• Comprehensive medical, dental, and vision insurance coverage.
• 401(k) retirement plan with company matching contributions.
• Flexible spending accounts (FSA), health savings accounts (HSA), and dependent care benefits.
• Generous paid parental and bonding leave programs.
• Flexible paid time off policy plus company holidays.
• Monthly wellness and internet reimbursement programs.
• Professional development support including certifications and leadership coaching.
• Access to mental health and wellness resources.
• Opportunity to work in a collaborative, agile, and high-impact technology environment.