Novara provides safety and operational risk management software that empowers organizations to identify and resolve issues before they become incidents. Through the Flex and Risk Management Center platforms, Novara helps organizations address operational risk proactively by unifying data, increasing workforce engagement, and proactively managing risk. Novara’s combination of training, software, and tools puts people and safety first while protecting critical operations.

Position Description:

The Collections Specialist is responsible for managing customer accounts receivable, reducing delinquency, improving cash flow, and maintaining positive customer relationships. This role partners closely with Finance, Sales, Customer Success, and Operations to resolve billing issues, drive timely collections, and support overall financial performance.

Responsibilities:

Manage assigned portfolio of customer accounts and monitor aging reports.

Conduct collection outreach via phone, email, and customer portals.

Investigate and resolve invoice, payment, and account discrepancies.

Partner with internal teams to resolve disputes and remove barriers to payment.

Maintain accurate account notes and collection activity records.

Prepare and distribute statements, invoices, and collection correspondence.

Analyze aging trends and recommend actions to reduce past-due balances.

Support month-end close activities and reporting requirements.

Escalate high-risk accounts and recommend appropriate collection strategies.

Deliver a professional customer experience while balancing collection objectives.

Identify opportunities to improve billing and collection processes.

Knowledge, Experience, Requirements:

• Strong communication, negotiation, and customer service skills.
• Experience with ERP/accounting systems preferred(NetSuite, SAP, Oracle, Microsoft Dynamics, or similar).
• Intermediate Excel skills and experience with reporting and analysis.
• Strong attention to detail, organization, and follow-through.
• Equivalent combination of education and relevant experience will be considered.

Success Criteria:

• Results-oriented with strong problem-solving skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Collaborative approach to working across departments.
• Commitment to accuracy, integrity, and continuous improvement.
• Excellent written and verbal communication skills.

Compensation:

Hourly Compensation Range of $26-$31 per hour

Annual Bonus Opportunity of 7.5%

Collections Specialist

About this role

Responsibilities:

Knowledge, Experience, Requirements:

Success Criteria:

Compensation:

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