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Veeva

Posted 10 months ago

Open

Commercial Services CRM Manager

BostonRemoteFull-time

AI Summary

Lead and scale Vault CRM projects for North America, manage a team of CRM consultants, drive talent strategy, and optimize service delivery to grow Veeva's Commercial Services offerings.

About this role

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead.
At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.
As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.
Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.

The Role
About Veeva: Veeva is the leader in cloud-based software for the global life sciences industry. We are committed to innovation, speed, and customer success, empowering companies from the largest pharmaceutical giants to emerging biotechs to bring life-saving medicines to patients faster.
Opportunity: We're seeking a CRM Leader and Manager for our North America Commercial Services team. This leadership role is responsible for driving the success of our Vault CRM projects across North America, optimizing our service delivery, and significantly contributing to the growth and evolution of our commercial services offerings within the life sciences sector.
The Role: Veeva is seeking a Practice Manager for our CRM team. This role is ideal for a proven leader and mentor with a passion for building successful teams and ensuring customer success. You will be instrumental in leading our CRM team, shaping our hiring strategy, and managing key operational processes.

What You'll Do

  • Lead & Scale CRM Projects: Own and ensure the success of Vault CRM projects owned by your team, scaling operations to meet customer demand, ensuring high customer satisfaction, and continuously incorporating lessons learned for future improvements
  • Customer relationships: Build and maintain strong customer relationships with select enterprise accounts in addition to strategic smaller accounts
  • Organizational Optimization: Lead and optimize the organizational structure for the full CRM suite, directly managing a team of CRM consultants. Drive the adaptation of the team towards a more matrixed working model across various services and business consulting functions
  • Strategic Team Management: Effectively manage and optimize across the CRM Professional Services team, scaling teams up and down to efficiently staff all migration and other commercial projects. Make informed changes to the to align with and achieve goals across the broader Commercial business. Shape how we hire and develop talent within Commercial Services
  • Drive Business Growth & Value: Contribute directly to scaling commercial services business and champion new value propositions for the Commercial Services team, ensuring our services remain strategic and avoid becoming a "commodity."

    • Requirements

  • Proven ability to successfully build and manage customer relationships, escalations, and consultant situations
  • Recognized mentor with excellent communication and interpersonal skills
  • Ability to source, assess, and attract candidates that fit within the Veeva culture
  • 10+ years of work experience with consistent advancement and demonstrated growth

    • Perks & Benefits

  • Medical, dental, vision, and basic life insurance
  • Flexible PTO and company paid holidays
  • Retirement programs
  • 1% charitable giving program

    • Compensation

  • Base pay: $100,000 - $200,000
  • The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in addition to base salary, such as variable bonus and/or stock bonus.

    • Skills

    CRM Project ManagementCustomer Relationship ManagementEscalation ManagementHiring And Talent DevelopmentMatrixed OrganizationProfessional ServicesResource PlanningStaff ManagementVault CRM

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