Complex Metering Specialist

Complex Metering Specialist (37 hours per week, Permanent)

Location: Hybrid working with Salvus House, Durham as a base

Salary from: £26,634 plus a discretionary bonus potential of up to 8% of annual salary

Job Level: D

Reporting to: Metering Team Leader

THE ROLE IN A NUTSHELL

We‘re looking for a Complex Metering Specialist who will be responsible for working on meter related validations, data match failures and the resolution of contractor skipped meter reads. You will be working as part of a busy and dynamic service delivery team, resolving meter related issues to minimise regulatory fines.

WHAT WILL YOUR TYPICAL DAY LOOK LIKE?

• Handling meter reads that come through multiple internal systems and ensuring they complete their journey to the external market within regulatory code.
• Making outbound contact with the customer to obtain meter reads to fulfill reading schedules and conduct investigations into meter related issues.
• Investigating broken meter issues and making informed decisions based on the needs of the customer, Wave and the market.
• Ensuring meter data is correctly maintained, to improve the ability to obtain future meter reads and assist with accurate billing.
• Internal and external stakeholder relationship management.
• Working as a team to share knowledge and best practice.

WHAT DO WE NEED FROM YOU?

With a customer service background, you will have a friendly and persuasive telephone manner, be competent in dealing with queries and possess strong communication skills.

You will be able to:

• Resolve metering validations and data integrity failures.
• Confidently liaise with customers, operations teams and contract providers.
• Monitor efficient system performance in the delivery of meter reads to the Billing system.
• Work effectively across multiple internal systems to ensure meter reads complete their journey to the external market within Regulatory code.
• Work closely with internal stakeholders and contractors to optimise meter reading scheduled routes.
• Make informed decisions on meter asset defects.
• Identify opportunities to offer customers value added services, utilising meter read data where appropriate.

Please refer to the essential criteria in the job description as this is what you will be shortlisted against.

Wave is committed to making a positive difference to the environment and society in which it operates. If you are excited to join a dynamic growing business which cares about its people, we would love to hear from you.

BE YOURSELF – OUR DIFFERENCES MAKE US STRONGER

Wave is proud to be an inclusive employer and actively encourage applications from all backgrounds. We will take into consideration any adjustments or individual requirements at any stage of your recruitment journey. If you require any additional support related to menopause, neurodiversity, or any other reason, please do let us know by contacting Recruitment@wave-utilities.co.uk.

If you would like to apply for this position, please send your CV and cover letter to Recruitment@wave-utilities.co.uk.

Closing date: 4pm 19th June 2026

Interviews are planned for week commencing 22nd June 2026

If you are applying for this position, please make your current Line Manager aware.

Candidates should be aware that the current business terms and conditions for the role will apply.