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Posted 2 months ago

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Contract CRM Coordinator (12-months)

Kuala LumpurHybridContract

AI Summary

Coordinates CRM campaigns end-to-end, builds email/SMS/push marketing content, and collaborates with regional teams to optimize customer journeys across CRM channels.

About this role

Our Journey

The ShopBack Group is Asia-Pacific’s leading shopping, rewards, and payments platform, serving over 60 million shoppers across 13 markets. In 2025, the Group continued its global growth with its expansion into North America. Driven by the vision to make every day more rewarding, ShopBack is dedicated to saving members money and time, and delivering delight every day. The platform also enables merchants and brands to engage with their members in a cost-effective manner. Founded in 2014, ShopBack now powers over US$5.5 billion in annual sales for over 20,000 online and in-store partners, and has rewarded shoppers with more than US$800 million (over S$1 billion) in Cashback to date. Through its innovative offerings, ShopBack continues to create value for both members and merchants. Notably, its payment solution, ShopBack Pay, offers members a convenient and rewarding payment option at checkout.

This role is a 12-months contract role, supporting the regional CRM team.

Your Adventure Ahead

  • Develop, execute and coordinate effective CRM campaigns
  • Create and build HTML email marketing campaigns on CRM platform
  • Create in-app, SMS, app push marketing campaigns on CRM platform
  • Engage and collaborate effectively with local marketing teams and cross functional teams (Operations, Customer Service, Data, Product Marketing, Engineering) to ensure you design and execute effective customer journeys across all CRM channels.
  • Contribute to process improvement by flagging potential issues or enhancement opportunities.
  • Keep abreast of industry and competitive CRM trends to identify and develop innovative and effective marketing campaigns.

    • Essentials to Succeed

  • 1 year relevant experience in CRM / marketing / project management experience, preferably within a digital / tech / e-Commerce environment, Fresh Graduates are welcome to apply.
  • Experience in any CRM platform is a plus
  • Strong analytical mindset and the ability to interpret data
  • Highly organized with keen attention to detail in executing multiple tasks
  • Highly proactive in managing stakeholders and chasing for results
  • Excellent communication and collaboration skills, with the ability to work effectively across teams
  • A self-starter, independent, motivated and result-oriented individual
  • Can thrive in a fast-paced, working collaboratively and adapting to changing priorities

    • Skills

    Campaign OrchestrationCRM PlatformsData AnalysisEmail MarketingHTMLIn-app MessagingMarketing AutomationPush NotificationsSMS MarketingStakeholder Management

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