Posted 10 months ago

Contract Virtual Care Veterinary Technician – Telemedicine

MinneapolisRemote

AI Summary

A contract virtual care veterinary technician engages with clients via telehealth, manages EMR tasks, verifies prescriptions, resolves pharmacy holds, supports doctor coverage, and collaborates on process improvements.

About this role

Care when it counts — from wherever you practice.

At Dutch, we’re on a mission to make high-quality veterinary care more accessible, affordable, and supportive — for both pets and the professionals who care for them. We believe care shouldn’t be limited by clinic hours or commute distance.

With Dutch, veterinary professionals can connect with clients for real advice, real prescriptions, and real impact — all from the comfort of home, supported by tools like our in-house EMR and digital workflows that help you focus on patient care.

Backed by leading investors, Dutch provides the stability and resources to support our team in delivering the highest standard of telemedicine care.

We’re seeking experienced, Credentialed Veterinary Technicians to join our growing telehealth team. This is a flexible, remote opportunity ideal for tech-savvy, client-focused vet techs who want to make a real impact in virtual care while enjoying autonomy and convenience.

What You’ll Be Doing

Engaging with clients: Connect with pet owners via the EMR messaging system, providing support, education, and guidance on their pets’ health and well-being

Managing EMR tasks: Handle refill approvals, prescription requests, async case reviews, and renewals efficiently

Verifying and process prescriptions: Coordinate with partner pharmacies and ensure appropriate follow-up for client requests

Resolving pharmacy holds: Complete approvals and communicate with doctors and clients as needed

Supporting doctor coverage: Monitor shared veterinary admin communications and assist daily as needed

Collaborating cross-functionally: Provide feedback to improve processes, systems, and workflows

Participating in training and process improvement: Contribute to telehealth initiatives, compliance, and team development

Delivering top-tier client care: Provide empathetic, high-quality service while following clinical protocols and adapting to each case

Thriving in a fast-paced environment: Continuously learn and improve your skills to deliver excellent care

Growing: Opportunities to grow over time, responsibilities may expand to include more advanced clinical support and virtual care workflows

What You Bring to the Team

Passion for veterinary care: Driven to provide high-quality, empathetic support to pet parents

Strong communication skills: Confident in client education and collaborating with doctors and teammates

Independent and proactive: Manage priorities and tasks effectively with minimal supervision

Continuous learner: Eager to grow professionally and take on new challenges in telehealth

Tech-savvy and organized: Comfortable navigating multiple computer programs, EMRs, and telehealth platforms

Remote-ready: Professional home workspace with reliable internet (>100mb_down, >100mb_up, <10ms latency) and comfort sitting/standing at a computer for extended periods

Schedule & Availability: Must be able to maintain consistent availability during daytime Pacific Standard Time (PST) hours, including evenings and weekends. Preference will be given to candidates available Sunday through Thursday. While schedules generally remain within these timeframes, occasional adjustments may be required to meet business needs. Advance notice will be provided whenever schedule changes are necessary.

Qualifications

Credentialed Veterinary Technician (LVT, CVT, RVT)

2–3+ years of clinical experience in small animal veterinary medicine; emergency or specialty experience is a plus

Comfortable using digital tools (telehealth platforms, EMRs, chat systems)

Empathetic, organized, and adaptable to a fast-paced, remote-first environment

Skills

Asynchronous Case ReviewChat SystemsEMRPharmacy CoordinationPrescription VerificationRefill ApprovalsTelehealth PlatformsTelemedicine

Contract Virtual Care Veterinary Technician – Telemedicine

About this role

What You’ll Be Doing

What You Bring to the Team

Qualifications

Skills

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