Coordinator Rider Engagement

Talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Role Summary

Managing and improving the rider performance of allocated zone/s within a city. Taking ownership of rider service levels by measuring compliance, finding performance gaps and execute a plan to fill performance related gaps

What's On Your Plate?

 

• Monitor and improve Rider Performance and Compliance

• Lead Rider Recruitment for the allocated zones

• Lead a Team of Rider Coordinators and/or Rider Captains

• Manage rider roster with proper allocation of shifts/breaks/off-days etc

• Supervises rider onboarding and training schedule with Rider Trainer and Rider Supervisor

• Inventory management and usage compliance of Rider equipments

• Groom rider quality (behaviour, appearance, professionalism, presentational etc)

• Setting up a performance improvement plan to improve performance of low performing riders

• Reduce rider complaints originating from customers

• Monitor riders performance on individual level and responsible for coaching/warning riders

• Audits fleet appearance & rider behaviour via on ground visits

Qualifications

• Bachelor's Degree

• 1 year of experience in food/grocery tech industry is highly preferred

• Proficient in Google Suite tools like GDoc, GSheet, GSlides, GForms etc

• Strong communication skills, both written and verbal. English and Urdu is a must. Arabic is a plus. 

• Influencer and a negotiation with good public speaking and presentation skills