[solidcore] is looking for an energetic, outgoing, and personable individual to join our Core Crew team, providing front desk, administrative, and sales support to the Head Coach & Community Manager. This role is part time, with hours that vary based on studio schedule and needs. Core Crew members contribute to [solidcore]’s success by generating sales, promoting the studio and delivering a positive experience with professionalism and patience.
You will be responsible for
Bringing [solidcore]’s client experience acronym, CORE, to life by: C: connecting with a warm welcome and using the client’s name, O: opening up connections to the community, R: recognizing efforts in class, milestones, and achievements, and E: educating about offers and thanking them for coming Regularly interacting with clients and obtaining, assessing, and addressing information on client needs, expectations and levels of satisfaction; and responding to client requests and concerns promptly and effectivelyMaintaining product knowledge for all studio retail operations, including class packages, beverages/towels, and promotionsPerforming routine client-facing system tasks, including new account set-up, scheduling / cancelling / rebooking classes, package purchases, and other general account needs as requestedBeing of service to our clients by being aware of studio issues, events, or schedule changes and communicating them to clients and [solidcore] team members as neededAssisting the Head Coach Community Manager, and Coaches in daily operations, including keeping the studio meticulously clean while working with our team to provide a superior experience to our clients, and other tasks or projects as neededNotifying the Head Coach Community Manager and/or member of the studio management team of any employee or client complaints or grievances, and assisting the Head Coach Community Manager to respond appropriatelyQuickly addressing any maintenance or equipment issues that are visible to clientsFollowing up with client lists in Axle to meet monthly sales quota Responding to client emails Alerting coaches about client milestones and setting up the celebration board
What we need from you
High school education, some college preferredThis is a part-time hourly position Ability to lift up to 30 pounds and walk through all areas of the studio Ability to work a flexible schedule that meets the needs of the business, including mornings, evenings, holidays, weekends, and closing hours
What skills & experience you’ll bring to us
Excellent interpersonal and communication skillsOutstanding customer service skillsStrong organizational skillsCareful attention to detailMust be willing to initiate tasks and perform duties without directionAbility to stand for long durations of time1 year sales experience preferredMBO experience preferredPassion for fitness, wellness, and the [solidcore] brand
Compensation & Benefits
$16.00/hour plus opportunities to earn sales commissionFree drop in classes
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