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[solidcore]

Posted 39 months ago

Open

Core Crew (Front Desk & Sales) - Santa Monica, CA

Los AngelesOn-sitePart-time

AI Summary

Front desk and sales support role handling client interactions, class scheduling, retail and studio operations to enhance the client experience.

About this role

[solidcore] is looking for an energetic, outgoing, and personable individual to join our Core Crew team, providing front desk, administrative, and sales support to the Head Coach & Community Manager. This role is part time, with hours that vary based on studio schedule and needs. Core Crew members contribute to [solidcore]’s success by generating sales, promoting the studio and delivering a positive experience with professionalism and patience.

You will be responsible for…

  • Bringing [solidcore]’s client experience acronym, CORE, to life by: C: connecting with a warm welcome and using the client’s name, O: opening up connections to the community, R: recognizing efforts in class, milestones, and achievements, and E: educating about offers and thanking them for coming
  • Regularly interacting with clients and obtaining, assessing, and addressing information on client needs, expectations and levels of satisfaction; and responding to client requests and concerns promptly and effectively
  • Maintaining product knowledge for all studio retail operations, including class packages, beverages/towels, and promotions
  • Performing routine client-facing system tasks, including new account set-up, scheduling / cancelling / rebooking classes, package purchases, and other general account needs as requested
  • Being of service to our clients by being aware of studio issues, events, or schedule changes and communicating them to clients and [solidcore] team members as needed
  • Assisting the Head Coach Community Manager, and Coaches in daily operations, including keeping the studio meticulously clean while working with our team to provide a superior experience to our clients, and other tasks or projects as needed
  • Notifying the Head Coach Community Manager and/or member of the studio management team of any employee or client complaints or grievances, and assisting the Head Coach Community Manager to respond appropriately
  • Quickly addressing any maintenance or equipment issues that are visible to clients
  • Following up with client lists in Axle to meet monthly sales quota
  • Responding to client emails
  • Alerting coaches about client milestones and setting up the celebration board

    • What we need from you

  • High school education, some college preferred
  • This is a part-time hourly position
  • Ability to lift up to 30 pounds and walk through all areas of the studio
  • Ability to work a flexible schedule that meets the needs of the business, including mornings, evenings, holidays, weekends, and closing hours

    • What skills & experience you’ll bring to us

  • Excellent interpersonal and communication skills
  • Outstanding customer service skills
  • Strong organizational skills
  • Careful attention to detail
  • Must be willing to initiate tasks and perform duties without direction
  • Ability to stand for long durations of time
  • 1 year sales experience preferred
  • MBO experience preferred
  • Passion for fitness, wellness, and the [solidcore] brand

    • Compensation & Benefits

  • $20.25/hour plus opportunities to earn sales commission
  • Free drop in classes

    • Skills

    Account SetupAxle Software (client Lists)Basic LiftingCalendar ManagementCash HandlingClass SchedulingCommunication With TeamCustomer ServiceData EntryGuest ServicesInventory KnowledgeMaintenance ReportingMulti-taskingPrivacy And ProfessionalismProblem SolvingProcess AdherenceRetail KnowledgeSales And Upselling

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