Credit Control Technician

Key Responsibilities

• Check the LAE Tracker for the current position and upload updates into the appropriate internal system.
• Retrieve copies of slips, endorsements and other documents from relevant systems, provide to onshore teams, and update system records.
• Review the position of signings in the system, ensure correct attachment, and update records as needed.

• Check and load required data files, confirming successful loads and updating logs/trackers.
• Maintain logs and trackers for reporting, ensuring accurate and timely updates.

• Attend Quality Control sessions with Senior Handlers and participate in training activities.
• Support adoption of best practices through shadowing and guided process learning.

• Keep Timesheets, Thrive learning, and mandatory training up to date.
• Complete general administrative tasks including documentation updates and inbox management.

Skills, Knowledge & Expertise

• 1-3 years of relevant experience in premium credit control.
• Communication
• Attention to detail & right-first-time accuracy
• Fast learning and Problem solving
• Deadline management
• Microsoft office – Word, Power Point, Excel (X / Vlookup’s, Pivot tables, if statements)
• Reporting experience
• Finance / Credit control experience