Credit Controller

Key Responsibilities

• Following Credit Control collection processes relevant to the type of client debt, ensuring effective chasing, minimising ageing of the debt ledger.
• Updating the Practice Management System (PMS) with accurate and meaningful collection notes.
• Liaising with Partners, lawyers and the Practice management team to update them on the current debt position.
• Flagging potential issues to the Supervising Timekeeper (STK), and where applicable the Practice Manager, so they can set the strategy to collect the debt.
• Meeting with the Credit Control Supervisor for line-by-line ledger reviews on a monthly basis to discuss progress, escalations and problematic issues.
• Producing standard debt reports where necessary via the Finance Self-Service Reporting Suite.
• Supporting the Sales Ledger team in gaining client payment remittances where these are missing to ensure accurate allocation of monies.
• Feeding back any billing issues to the Revenue team so processes can be checked and amended where necessary.
• Liaising with the Revenue team when disputes are raised by the client and agreed by the STK so the relevant action can be taken.

Skills, Knowledge & Expertise

• Experience in credit control, preferably in the legal sector.
• An ability to communicate effectively with internal and external clients and confident in managing difficult discussions.
• An ability to respond effectively to both internal and external clients' demands in a confident and efficient manner.
• Good knowledge and experience in various systems and Microsoft products.
• Self-motivated, determined and confident in their abilities.

Benefits