Critical Facilities Controls Support Engineer

The Controls Group Support Engineer provides technical support for the deployment, testing, and operation of data center control and monitoring systems. Working under the direction of senior controls engineers and the Manager Controls, this role supports construction, commissioning, and operational phases by assisting with system validation, troubleshooting, documentation, and vendor coordination. The position focuses on ensuring controls systems perform as designed and meet quality expectations through Power and Facilities Hand-Off (PFHO) and turnover processes from Operations Engineering into steady-state operations.

Support the deployment of data center control and monitoring systems during construction and commissioning (L1-L5) activities under the guidance of senior controls personnel.

Assist with validation and documentation of controls and monitoring systems, performance, ensuring deliverables are complete, accurate, and suitable for handover to Operations.

Provide technical support related to building operations, mechanical and electrical plant controls, BMS/EPMS systems, and associated field devices.

Execute point-to-point verification, software logic checks, and graphics testing to confirm operability, compatibility, and alignment with design intent.

In coordination with Operations Engineering, review QA/QC activities, hardware installations, control panels, wiring, and programming changes identified during commissioning.

Participate in commissioning testing to validate controls settings, alarm thresholds, system integrations, and basic operability of infrastructure systems.

Support troubleshooting and resolution of controls-related operational issues, including Loss of Visibility (LOV), Loss of Resilience (LOR), and other events impacting operations, in accordance with defined Service Level Agreements (SLAs).

Collaborate with Operations, Development, Operations Engineering, and vendor teams to identify defects, document findings, and support corrective actions.

Contribute to continuous improvement efforts by identifying recurring issues, documenting lessons learned, and suggesting enhancements to controls systems or procedures.

In coordination with Operations Engineering, maintain accurate and timely documentation, including test results, commissioning records, as-built updates, and operational reference materials.