Critical Logistics Service Agents

We take care of our employees, and they take care of our customers!

Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission

We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

Scope of Position: 

Ensure timely and accurate movement of all freight and information, while providing an exceptional customer service within CLS department.

Major Duties and Responsibilities:

Operations:

General

• Understand department process flow, constantly looking for areas of improved efficiency.
• Interact with our customers in arranging their international shipments and Ensure smooth and timely freight process flow
• Be pro-active and finding solutions for our customers, keeping them advised during and after shipment processing and offering alternative solutions where required.
• Contribute to maintaining good relationships with suppliers (Airline carriers, trucking companies and others involved).
• Monitor compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies/requirements.
• Ensure all customers standard operating procedures are followed as per the DLSOP
• Follow department process flow, and looking for best practices to improve operational efficiency and productivity
• Create and update DLSOPs
• Escalate issues to Management when necessary, with no delay
• Participate in the transition of new customers if necessary

Order receipt / Quoting

• Receive shipment orders from customers & acknowledge within required timeline
• Prepare, present, and manage pricing/quoting process

 Shipment processing

• Execute bookings on behalf of the customer using the appropriate booking tools
• Execute routing of the shipment and update the operational system as needed
• Arrange pickup of the freight, including communication with the service provider, ensuring all information, labels and documents are provided timely and in an accurate manner
• Prepare and edit transport documents and ensure accurate and timely data entry into our operational system
• Prepare and submit export customs documents/declarations using Customs systems
• Complete DG check list of all DG files prior delivery to the airline
• Daily contact with airlines (booking) and trucking companies (for all pickup request)

 Follow-up & measurement

• Ensure the follow up of CLS shipments and the delivery once customs cleared
• Maintain communication with destination branches, alert, and handover shipment to the appropriate branch contacts
• Ensure continuous communication with customer and destination offices throughout the entire shipment movement
• Use tracking and visibility tools, execute reporting if any delays with correct event code in our operational system
• Track key performance indicators (KPIs) and ensure visibility with customers
• Prepare dashboards and analyses for evaluations/meetings – quarterly or when needed

Sales:

Support the supervisor/manager:

• Pro-actively provide pricing alternatives, routing solutions and technical assistance to customers
• Respond to requests for proposal, quotation, or information timely and with market competitive pricing matching the scope of service required by the customer
• Participate to retention calls.

Qualifications

Qualifications, Experience and Education Requirements

• 1 to 2-year related experience and/or training; or equivalent combination of education and experience
• Good market and product knowledge
• Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
• Experience in the handling of hot shipments on any MOT, preferable air and truck, but not limited
• Understanding of air and brokerage documentation process – it is considered a plus
• Pro-active, strong organizational skills.
• Good computer skills (Excel, Word).
• IATA certification (preferred, but not mandatory)
• DG certification (preferred, but not mandatory)
• Have a passion for high profile, high pressure shipments moving at a fast pace
• Ambitious, willing, and able to take the next step on in your career
• Able to negotiate
• Fluent in English.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Critical Logistics Service is a 24/7/365 operation.

Working time unevenly, according to the monthly timetable, as follows: 12 hours/day (time interval 07:30-19:30) and 12 hours/night (time interval 19:30-07:30). Rest days will be granted as follows: 24 hours after day shift and 48 hours after the night Shift or divided unequal as follows: 8 hours/day from Monday to Friday: 07.30-16.00 ; 08.30-17.00 ; 09.30-18.00 ; 10.30-19.00 ; 11.30-20.00 ; 12.00-20.30 ; 13.00-21.30 ; 14.00-22.30.
Working hours may be modified in accordance with the applicable internal rules/agreements.

Night and weekend shifts incentives in addition to monthly salary as per working schedule.

Expeditors offers excellent benefits:

• Meal Tickets
• Medical Health Plan
• Life & Accidents Insurance
• Day off for your Birthday
• Extra vacation days based on tenure
• Free shuttle service from/to Aviatorilor Metro station
• Employee Stock Purchase Plan
• Employee Referral Program Bonus
• Learning & Development Program
• LinkedIn Learning free access
• Growth opportunities within the company