CRM Associate

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a CRM Associate based in the United States.

This role focuses on delivering high-impact CRM consulting services to higher education institutions, helping them optimize their use of admissions and enrollment systems, particularly Slate. You will work closely with campus partners to improve communications, streamline enrollment processes, and strengthen overall CRM performance. The position is highly client-facing, requiring regular virtual engagement and hands-on problem-solving across multiple concurrent projects. You will act as both a technical advisor and implementation specialist, translating institutional needs into effective CRM solutions. The environment is fast-paced, remote, and highly collaborative, with a strong emphasis on client success and operational excellence. This role is ideal for someone who thrives in consulting, enjoys solving complex system challenges, and has deep experience in higher education admissions technology.

• Deliver CRM consulting services to higher education campus partners, primarily within Technolutions Slate environments
• Support system implementations, workflow optimization, and development of Slate-based communications and enrollment campaigns
• Engage regularly with clients via virtual meetings to demonstrate solutions, troubleshoot issues, and guide best practices
• Manage multiple concurrent projects while ensuring timely and high-quality delivery of all assigned work
• Work with sensitive student data while maintaining strict confidentiality and compliance with applicable regulations
• Provide insights and feedback on client needs, market trends, and product improvements to internal leadership
• Contribute to enhancing CRM strategies that improve enrollment outcomes and institutional efficiency

Requirements:

• 5–7 years of experience in higher education admissions
• At least 3+ years of experience as a Slate Captain or CRM administrator (or equivalent admissions CRM platform experience)
• Strong expertise in Technolutions Slate or similar CRM systems used in higher education enrollment
• Proven ability to troubleshoot technical and process-related issues and deliver effective solutions quickly
• Excellent communication and client-facing skills, with confidence in leading virtual consulting sessions
• Strong ability to manage multiple priorities and deliver under tight deadlines in a project-based environment
• High level of discretion and experience handling sensitive student data and records
• Flexibility to support responsive client communication and virtual collaboration

Benefits:

• Competitive compensation based on experience and project scope
• Flexible independent contractor arrangement
• Remote work with collaboration across multiple institutions
• Opportunity to work directly with higher education institutions nationwide
• Exposure to advanced CRM implementations and enrollment strategy consulting
• Professional experience in a mission-driven, education-focused environment
• Opportunity to influence CRM best practices across multiple campuses