Crypto Customer Support Specialist

Are you ready to be part of a groundbreaking initiative that combines Islamic finance principles with cutting-edge blockchain technology?

Look no further than Caiz – THE FIRST ISLAMIC ECOSYSTEM BUILT ON BLOCKCHAIN.

At Caiz , our mission is clear: to create a Fiqh compliant financial ecosystem that provides our community with fair and easy access to ethical financial products and services. We believe in empowering individuals to build a strong financial future while engaging in long-term economically beneficial behavior.

Our native coin, Caizcoin, that fuels the Caizblockchain. With Caizcoin , you can make seamless payments, store value, and interact with a range of ethical financial products we are developing. The centerpiece of our ecosystem is the innovative CAIZapp, giving users complete control over their digital assets.

We are a passionate team reshaping finance, and we are expanding our dynamic workforce. Join us in a collaborative work environment focused on creating a fast and compliant money transfer structure.

WHY TO JOIN Caiz?

• **Innovative & Purpose-Driven **: At Caiz, we combine advanced blockchain technology with the principles of Islamic finance to create an innovative and modern financial system. Join us to be part of a forward-thinking organization that is reshaping the future of finance.
• Ethical Impact : As part of Caiz , you'll be working in an Organization that prioritizes ** ethics and ** integrity in all its operations, ensuring that every solution we offer aligns with the core values of fairness, transparency, and respect.
• **Growth & Learning Opportunities **: At Caiz , we value personal and professional growth. You'll have the opportunity to learn, innovate, and grow within a dynamic, supportive environment, while contributing to the development of ethical financial solutions.
• **Global Vision, Local Impact **: Caiz is focused on creating an inclusive, sustainable financial system that empowers individuals globally. You’ll be contributing to a company that has a positive impact on local communities and the global financial landscape.
• **Collaborative Culture **: We believe in teamwork and collaboration. You'll work alongside passionate professionals who are committed to driving change in the crypto and blockchain space, working together to create an ethical financial future.
• Secure & Transparent Environment : We emphasize ** trust and ** security in all aspects of our operations. As part of Caiz , you’ll be part of a transparent organization that values customer trust and ensures the highest security standards in the crypto space.

Tasks

We are hiring a customer Support Specilist to manage customer queries and complaints. You will also be asked to modifications, and escalate complaints across several communication channels.

Responsibilities:

• Manage large amounts of Social Media and Website inquiries
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Requirements

Experience:

• 5+ years of experience in Customer Support, including 2 years of experience in Crypto Customer Support.
• Knowledge or experience in Finance and/or Decentralized Finance and/or Cryptocurrency/Blockchain
• Thorough knowledge of legislation about consumer protection
• Top-notch oral, written, and interpersonal abilities
• Well-developed arbitration skills with the ability to remain impartial
• Affinity for multitasking with precision
• Capacity to accept and utilize constructive criticism
• Alignment with our company's values

Level of studies: Diploma, Bachelor or Master Degree in Economics, Business, Sales or similar

**Language Requirements **: Fluent in English

Benefits

BENEFITS AT Caiz:

• **Competitive Financial Compensation **: We offer financial benefits that reflect the value of your work and dedication.
• **Work Flexibility **: Enjoy the flexibility to work from home, the office, or even abroad.
• **Annual Holidays **: Generous paid time off to help you maintain a healthy work-life balance.
• **Relocation Assistance **: We provide relocation support for employees moving to new locations.
• **Professional Development **: Opportunities for training, certifications, and career growth.
• **Employee Recognition **: Programs to celebrate and reward your achievements and contributions.
• **Inclusive & Collaborative Culture **: A supportive and diverse work environment where your voice matters.
• **Diversity, Equality, and Inclusion **: We are committed to fostering a workplace that values diversity and promotes equality and inclusion for all employees.

Don't miss this opportunity – apply now and be part of the Caiz revolution.