CS Content Designer
BrazilHybridFull-time
AI Summary
We’re building a Content Design function from scratch — and we need people who want to be a part of that.We see a Content Designer as a thinker and decision-maker, not as someone who operates at the text level only.
About this role
We’re building a Content Design function from scratch — and we need people who want to be a part of that.
We see a Content Designer as a thinker and decision-maker, not as someone who operates at the text level only. Logic, scenarios, and solutions come first — everything else comes after.
Key Responsibilities
- Work closely with Product Teams and take ownership of local support updates. Make sure that the right knowledge is there at the right time.
- Think scenario-first — not just in answer templates or individual edits. Based on that, create clear and usable content: flow descriptions, articles, instructions, etc.
- Partner with local Support Teams: deliver knowledge updates, ask for feedback from real life, iterate, and improve.
- Help evolve content guidelines and standards.
Skills, Knowledge & Expertise
- 1+ years of experience in either UX Writing, Content Design, or Knowledge Management.
- Basic experience with analyzing support tickets or customer journey mapping (CJM).
- Strong written communication skills and attention to detail, which you can demonstrate through your portfolio.
- Experience with iterating and improving content based on feedback, research, data.
- Strong cross-functional collaboration skills.
- Excellent English communication and collaboration skills (B2 or higher), Spanish is a plus.
Benefits
- Help us challenge injustice by creating fair choices for millions of people across 1100+ cities in 48 countries.
- Develop your professional skills with access to mentoring, career consulting, and learning programs.
- Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program.
- Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects.
- Work alongside people who take initiative, speak openly, and challenge themselves to grow.
- Improve your language skills through co-financed courses and internal speaking clubs.
Please note: final benefits may vary by location — country-specific benefits will be added to the offers later.