CSM - Customer Success Manager

Company Info:

• Company Website: https://thescalespace.com/
• CEO LinkedIn: https://www.linkedin.com/in/rickgaisie/

Compensation:

• Base Salary:
  • $55,000-$70,000/year
• Benefits:
  • 15 Vacation, 8 Sick, 2 Personal days, 4 Bereavement, 6 Holidays, 25 Maternity/Paternity company paid days
  • Health Insurance Benefit Package
• Timezone/Working Hrs:
  • This is a full-time W2 position, 8 hours/day position with breaks on PST/PDT
  • Working hours would be 9am - 5pm PST

Mission:

Key Responsibilities

• Serve as the primary point of contact for assigned clients
• Run regular client check-ins and proactive updates on progress, results, and next steps
• Own project status across all accounts; always know what's done, in progress, and blocked
• Pull direction from the internal team (ads, automation, strategy) and translate it into clear client communication
• Drive projects forward by coordinating across the team and clearing blockers
• Surface client feedback, new requests, and shifting priorities back to the team
• Work closely with the execution team to ensure work is delivered on time and to standard
• Build strong, trusting relationships that drive long-term retention
• Daily execution of team & administrative tasks.
  • Morning Check-in
  • End of Day report
  • Check and respond to all client messages/emails
  • Update project statuses in Notion
  • Review active client projects for blockers
  • Follow up with internal team on pending deliverables
  • Log client updates in Client Update Logs
  • Update CRM with any account changes or notes
    
    

Skills, Knowledge & Expertise

• Required: Background in both marketing and tech/digital tools (e.g. experience with ad platforms, CRMs, automation, or website/analytics tools)
• 2+ years in account management, customer success, or client-facing agency role
• Strong project coordination skills
• Clear, proactive communicator
• Self-starter who drives things to done without being chased
• Strong Adoption of AI tools and workflows (Claude)
• Authorized to work in the U.S. (W-2)
• Sole full-time commitment

Skills:

• Client relationship management
• Project coordination and tracking
• Written and verbal communication
• Cross-team collaboration
• Prioritization and time management

KPI's:

• Client retention rate
• Response time to client inquiries
• Project delivery
• Proactive Client updates
• Client Satisfaction
  
  

Benefits

• ✅ Speed Is King: We value momentum and don't let tasks sit. Progress always comes before perfection.
• ✅ Extreme Ownership: We encourage everyone to treat the business like their own. If you see a gap, help fill it. If you have an idea, we want to hear it.
• ✅ Results Over Excuses: We believe half done is not done. What matters most is the quality of the output, not just the effort behind it.
• ✅ Never Stop Growing: We expect everyone to be noticeably better at their role every 90 days. As the company grows, so do you.
• ✅ Clear and Direct Communication: We appreciate people who speak up early, communicate with structure, and bring solutions alongside problems.