Customer Advisor (German)

David Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit a German speaking Customer Advisor to join their team in Greece.

Position: Customer Advisor

Location: Athens, Greece

Work model: Remote

Employment type: Full-time

Remuneration: Base salary

DUTIES & RESPONSIBILITIES:

• Manage incoming customer inquiries via phone and chat channels

• Identify customer needs and provide effective solutions to ensure customer satisfaction

• Build and maintain positive customer relationships through professional communication

• Provide accurate information using internal tools and resources

• Meet individual and team performance targets, including service quality and productivity metrics

• Process customer requests, update accounts, and maintain accurate records

• Follow established communication procedures, guidelines, and company policies

• Escalate complex issues when necessary to ensure timely resolution

REQUIREMENTS:

• Native or near-native German language skills, English at minimum B1 level

• Previous customer service experience or strong customer-focused mindset

• Excellent communication and active listening skills

• Strong phone handling and customer interaction abilities

• Good computer literacy and ability to learn new systems quickly

• Ability to multitask, prioritise tasks, and manage time effectively

• Customer-oriented approach with the ability to adapt to different customer profiles

• Minimum High School diploma

• Availability to work rotational shifts between Monday and Sunday, 08:00–23:00

• Experience in contact centre, BPO, e-commerce, or customer support environments

• Experience handling chat and phone support simultaneously

• Previous experience working with KPIs and performance targets

BENEFITS:

• Competitive renumeration package

• Private life and health insurance coverage

• Free access to corporate gym facilities

• Structured onboarding and training support

• Supportive team environment with development opportunities

• And many others!