Customer Care Assistant (m/f/d)

The TIENS Group Co., Ltd. is a multinational conglomerate, integrating industrial capital, business capital and financial capital with its scope of business covering biotechnology, health management, hotel and tourism industry, education & training, e-commerce and finance investment, etc. With its business reaching over 224 countries, TIENS Group has set up branches in 117 countries & regions and has established strategic alliances with top ranked enterprises from many countries. TIENS Europe Region is currently active on more than 20 markets.

Tasks

• Respond promptly and professionally to customer inquiries via phone, email, and live chat.
• Provide accurate and detailed information about products and services.
• Resolve customer complaints and issues efficiently, with empathy and professionalism.
• Collaborate with team members to continuously enhance the customer experience.
• Participate actively in training sessions, team meetings, and knowledge-sharing activities.
• Support marketing initiatives, including social media management and content promotion.
• Assist with special customer service projects as required.
• Deliver exceptional customer service to Tianshi’s networks across Europe through both online and offline channels.
• Organize, prepare for, and actively engage in events, meetings, and training sessions.

Requirements

• Very good knowledge of Turkish and English
• strong communication skills
• excellent online/offline marketing skills
• Active, motivated team player; able to work independently
• PC skills with the MS Office package

Benefits

• Comfortable and conveniently located central office workspace
• Opportunity to scale a unique S2B2C model across Europe
• Career path into regional leadership or global digital strategy roles
• Warm and international culture based on respect, collaboration and giving your ideas a spotlight!
• Interactive activities: team-building, company parties and events