Posted 109 months ago
Customer Care
AI Summary
A contractor will liaise between customers and technical support teams, resolving issues and creating work orders in a ticketing system for dispatch.
About this role
Customer Care
Global Channel Management is a technology company that specializes in various types of recruiting and staff augmentation. Our account managers and recruiters have over a decade of experience in various verticals. GCM understands the challenges companies face when it comes to the skills and experience needed to fill the void of the day to day function. Organizations need to reduce training and labor costs but at same requiring the best "talent " for the job.
Qualifications
Afternoon Shift 1pm to 9.30pm....2nd shift........one shift over the weekend.
Customer Care Specialist I with previous work experience in telecommunications.
Customer Care Specialist I requires:
Dispatch
customer care
Mass media /communications industry
Technical Problem solving skills with field technicians.
PC Hardware knowledge through Work Experience
Customer Care Specialist I duties:
- liaise between our customers and our technical support teams to resolve issues.
- Create work orders on a ticketing system for the purpose of dispatching field technicians
- Identify errors for dispatch to field technicians or internal group
Additional Information
$13//hr
3 MONTHS
