Customer Care Officer

Job Summary

We are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries and we are looking for a Customer Care Officer to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.

Responsibility

• Maintaining a positive, empathetic, and professional attitude toward customers always;

• Explain the different applications on our platform to customers and enhance Cartrack’s position as the technology partner of choice;

• Train customers on how to derive the most value from our Software-as-a-Service platform.

• Ensure customer satisfaction and provide professional customer support.

• Acknowledge and resolve customer complaints, whilst ensuring they are always in the loop.

• Responding promptly to customer inquiries and communicating with customers through various channels.

• Providing feedback on the efficiency of the customer service process.

• Identify opportunities to sell additional services and or Cartrack software applications to clients.

• Compile daily efficiency and productivity reports.

Requirements

• Diploma/Bachelor Degree in any field with outstanding academic performance or equivalent industry experience

• Experience in customer service.

• Proficient in English.

• Tech-savvy and computer literate.

• Excellent communication and interpersonal skills.

• Hands-on and a positive attitude.

• Team player with a high level of energy and able to work independently.