Customer Care Specialists

BCforward began as an IT business solutions and staffing firm. Founded in 1998, BCforward has grown with our customers’ needs into a full service personnel solutions organization. BCforward’s headquarters are in Indianapolis, Indiana and also operates delivery centers in 20 locations in North America as well as India and Puerto Rico. We are currently the largest consulting firm and largest MBE certified firm headquartered in Indiana.

Provide unbiased assistance to Medicaid Clients and/or Medicaid Providers with questions regarding eligibility, medical claims status, and other program questions (we provide extensive training program).

Assists with problem resolution, as needed.

Responds to phone inquiries in a prompt, courteous and concise manner.

Documents all encounters in clear and concise online logs.

Transfers callers to other Call Center units as needed.

Meets individual performance standards.

Performs other duties as may be assigned by management.

Thanks

Best Regards

Madhuri meher