Customer Experience Associate-Cebu

• Unresolved Error, Application Issue reporting and follow through, F2F application error assistance
• Inter Departmental coordination, process recommendation and follow through
• Infrastructure and Technology
• Responds to customer inquiries by phone (inbound and outbound), e-mail, or chat to provide problem resolution.
• Deliver outstanding service to our high-value customers by providing outstanding service and solutions to grow customer relationships.
• Provide personalized customer service by responding to the needs of the customers.
• Participate in ongoing training and development programs.
• Achieve or exceed daily/monthly targets and other key objectives assigned by your Immediate Supervisor.
• Adhere to company policies and procedures.
• Accept other associated responsibilities and projects as the need arises.
  
  

Competencies for the Job

• Customer Service Support
• Troubleshooting
• Records Management
• Customer Experience Management
• Customer Advocacy
• Critical Thinking and Problem Solving
• Relationship Building
• Effective Communication
• Customer-Centric Mindset
• Results-Driven Execution

Requirements

• High school diploma or equivalent
• At least 6 months of BPO or relevant customer service experience
• Good communication skills in English and Tagalog, Bisaya is a plus
• Amenable to working on a shifting schedule and working full onsite

Benefits

Why join Angkas?

• Freedom of work
• Work life balance
• Opportunities for promotion
• Start-up environment
• Multi-cultural and Agile work environment
• Diversified use of technology