Jobless Developer
Bennie logo

Posted 1 month ago

Open

Customer Experience Manager

RemoteRemote

AI Summary

Customer Experience Manager at Bennie focusing on overseeing customer experience operations, ensuring service quality and alignment with Bennie’s benefits platform for remote teams.

About this role

Customer Experience Manager

Company: Bennie Location: Remote Type: Remote Category: manager, health, non tech

About Bennie

Bennie (www.bennie.com) is an employee benefits services and technology firm that helps companies create a healthier workplace. Bennie provides services and technology that are beyond what growing companies typically receive, yet exactly what they need.

Bennie has built the ultimate benefits platform that connects disparate systems across the benefits supply chain to deliver a complete experience for employees, employers, and partners. Bennie's technology, benefit plans, and service model are designed to enable employers and their employees to experience best-in-class outcomes that reduce overall health plan costs. Bennie's team members use the platform and its data to supplement their market knowledge and bring innovative solutions to Bennie's customers.

Bennie is headquartered in Stamford, CT, and is a remote-first company with employees across the U.S.

Core Values at Bennie

As an organization, we value our team members who are Optimistic, Accountable, Thoughtful, and Healthy. We believe these values, known as our O.A.T.H., are essential for our collective success. The ideal candidate for this role will embody these values by:

Maintaining a positive attitude throughout our journey of building our company. Being responsible for the quality of their work and for meeting their goals. Respecting our differences and looking out for one another. Believing in living complete lives that balance our work and personal time.

About the Role:

T

Please mention the word EXCELS and tag RODguMTk4Ljk5LjE0Mw== when applying to show you read the job post completely (#RODguMTk4Ljk5LjE0Mw==). This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.

Skills

AutomationBilling & RenewalsCRM SystemsCross-Functional CollaborationCustomer OnboardingCustomer SuccessData AnalysisExperience DesignHealth Benefits KnowledgeJourney MappingProcess ImprovementSLA/OKR ManagementSLA TrackingStakeholder ManagementSupport Tooling (Zendesk/Intercom)Surveys & Feedback ProgramsWorkflow Optimization

Explore related jobs

Browse these categories