Sphere Laboratories, Inc.
Posted 1 month ago
Customer Operations Specialist (SpherePay)
United StatesRemoteFull-time
AI Summary
Manages customer-facing communications across onboarding, payment operations, and ongoing settlements; handles KYB/KYC workflows, ticketing, and SLA reporting to ensure smooth cross-border payments.
About this role
Sphere Labs
The infrastructure moving the world's money today was built for another era: slow rails, walls between markets, and compliance layered in over time creating friction. Sphere Labs is building what comes next: modern, compliance-native infrastructure for cross-border payments and settlement, designed from the ground up to work for the businesses and regulated institutions it actually runs through. We work in active partnership with banks, licensed entities, and the regulators and jurisdictions shaping how global money moves, because the infrastructure that earns institutional trust has to be built alongside it.
Backed by Coinbase, Kraken, The Chernin Group, Jump Trading, Hudson River Trading, and some of the world's largest sovereign affiliates, we're a fully remote, global team building at the moment stablecoins are crossing into mainstream finance and regulated institutions are ready for modern rails. We hire self-starters: strong communicators and systematic thinkers who can look at a blank page and build something real. If you want a meaningful role in how global money movement evolves, and the upside that comes with getting in early, we'd like to meet you.
What You'll Do
What We're Looking For
Nice-to-Haves
Skills
Application TrackingBank Partner CoordinationCompliance WorkflowsCross-border PaymentsCustomer SupportDocument CollectionKnowledge Base MaintenanceKYBKYCLiquidity OperationsOperational MetricsPayments OperationsPayout FailuresPylonSettlement GuidanceSettlement TimelinesSLA MonitoringStablecoinsSumsubTicketing SystemsTransaction StatusVendor CoordinationWallet Setup
