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Compass Health Network

Posted 9 days ago

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Customer Relations Specialist

Saint CharlesOn-siteFull-time

AI Summary

Greets patients and handles check-in/check-out, insurance verification, co-pay collection, and phone support at a clinic, ensuring smooth front-desk operations and excellent customer service.

About this role

Be the welcoming face and first point of contact for our organization—and help create a positive experience for every visitor and caller.
Schedule: M-F 8:30am - 5pm (rotating Saturday shift)

Are you a friendly, organized professional who thrives in a fast-paced environment? We’re looking for a Customer Relations Specialist (CRS) to be the welcoming face of our clinic and a key part of our integrated care team.

As a CRS, you'll greet patients, manage check-in and check-out for appointments (including primary care, dental, behavioral health, and specialists), verify insurance and demographic information, and collect co-pays. You’ll also support day-to-day clinic operations to ensure things run smoothly and efficiently.

This is a great opportunity for someone who enjoys helping others, working on a team, and making a difference in the patient experience from the very first interaction.

Key Responsibilities

  • Greet patients and provide excellent customer service at every visit
  • Manage appointment check-in/check-out, including verifying insurance and demographics
  • Collect co-pays and complete necessary paperwork
  • Answer phones, direct messages, and assist with scheduling
  • Keep the front office and waiting areas organized and welcoming
  • Enter data accurately into electronic health records (EHR)
  • Travel to nearby clinic locations as needed
  • Maintain strict patient confidentiality and follow HIPAA guidelines

Skills, Knowledge & Expertise

  • High School/GED preferred
  • At least one year experience in customer service required
  • A valid driver's license and agency established minimum automobile coverage required

This Role Is a Great Match for Someone Who:
  • Possesses strong communication and organizational skills
  • Is comfortable in a high-traffic, patient-facing role
  • Is detail-oriented with basic computer and data entry skills
  • Willing to travel locally between clinic sites if needed




Skills

Appointment SchedulingData EntryElectronic Health Records (EHR)HIPAAInsurance Verification

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