Customer Renewal Manager

What's the role?

We areseekinga highly organized, detail-oriented, and proactiveCustomer Renewal Managerto support the operational execution of our customer renewal business. This roleis responsible formanaging the renewal process from a systems, process, and documentation perspective, ensuring that renewal opportunities areaccurate,timely, and positioned for successful outcomes.

The Customer Renewal Manager will serve as strategic operational partner to Account Managersto help drive renewal efficiency, forecasting accuracy, and customer retention.

This is an ideal opportunity for someone who thrives in a fast-paced environment, enjoys process management, and takes pride in delivering exceptional operational support

Keyresponsibilitiesinclude:

Renewal Readiness & Opportunity Validation

• Review upcoming renewals andvalidatecontract details, including renewal dates, products, pricing, and renewal terms.

• Ensure thatCRM and contract records areaccurateand complete.

• Identify and resolve data discrepancies and flag renewal risks to the assigned Account Manager.

Renewal Administration & Customer Outreach

• Execute initial outreach for renewing customers using established communication templates.

• Manage renewal notices and track customer responses.

• Document renewal activities andmaintainaccuraterecords within CRM systems.

• Escalate commercial discussions and customer concerns.

Amendment & Documentation Support

• Prepare renewal quotes, amendments, and related contract documentation in partnership with Account Managers.

• Coordinate required approvals for pricing exceptions and non-standard terms.

• Ensure thatall renewal documentation isaccurate, compliant, and delivered within established timelines.

Pipeline & Operational Management

• Maintain renewal opportunity data, forecast dates, and pipeline status updates.

• Monitor renewal milestones and proactively manage next steps to keep renewals on track.

• Partner with Sales, Customer Success, Finance, and Legal teams to resolve operational issues and support continuous process improvement.

What Success Looks Like

• Renewal opportunities arevalidatedand renewal-ready 90+ days beforeexpiration.

• Renewal notifications are delivered accurately and on time.

• Amendments and renewal documents are generated within SLA with minimal errors.

• Renewal pipeline dataremainscurrent,accurate, and forecast-ready.

• Account Managers view the Customer Renewals Manager as a trusted operational partner who reduces administrative burden and improves renewal efficiency.

What you offer...

Experience & Qualifications

• 2+ years of experience in Renewals, Sales Operations, Revenue Operations, Customer Success Operations, Contract Administration, orrelatedfields.

• Experience supporting SaaS, subscription-based, or recurring revenue business models preferred.

• Familiarity with CRM systems such as Salesforce anddocument management tools

• Experience managing multiple priorities and deadlines in a high-volume environment.

• Bachelor's degree preferred or equivalent professional experience.

Skills & Competencies

• Exceptional attention to detail and commitment to accuracy

• Strong organizationalskills

• Ability to manage complex workflows and meet deadlines consistently

• Excellent written and verbal communication skills

• Strong analytical and problem-solving abilities

• Ability to collaborate effectively across multiple departments

What we offer...

• The base salary range* for this position is between $60,000-$80,000
• Remote first workplace!