Customer Service Agent

foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

• Understanding tickets/cases and solving customer issues
• Managing SLA and average handling time through quick understanding
• Able to follow order processing system and internal tools
• Meet quality targets while maintaining SLA
• Perform any ad-hoc tasks assigned by the Team Lead / Supervisor

Qualifications

• To have successfully completed HSC/A levels, is a current undergraduate student
• Good typing skills. Typing speed 30-50 words per minute
• Willing to work 6 days and 6 hours per day in different shifts (day/night)
• Strong in communications skills
• We are dynamic, candidate needs to be a doer and adapt constantly to many changes