AI Summary

Inbound Customer Service Agent handles calls and emails, resolves complaints, and supports process improvements to enhance the customer experience.

About this role

Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries.

At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started! We have much room for improvement and many ideas that will further shape the industry.

Job Description:

Managing incoming calls and emails from clients.

Resolves product or service problems by clarifying the customers complaint; determining the cause of the problem ; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

Identifying and assessing clients need to ensure service excellence

Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience.

Handling day-to-day administrative task

Responsible for compiling and generating reports as they relate to customer service surveys.

Develop the strategy the team will use reach its goal

Create reports to update the company on the team’s progress

Requirements:

Candidates must possess at least SPM/Diploma, Advanced/Higher/Graduate Diploma, Bachelor’s Degree in any field

Work Experience: Minimum 2 years of Customer Service Experience. Fresh graduate are welcome to apply.

Applicants should be a Malaysian Citizen

Excellent English communication skills

Confident with corresponding clients over the phone

Good working knowledge of Microsoft office applications

Strong thirst for knowledge and ability to learn fast

Preferably candidates with experience in Customer Service

Applicants must be willing to work on Shift Rotation Basis

Skills

CommunicationCustomer Service SoftwareData ReportingEmail HandlingMicrosoft OfficePhone SupportProblem SolvingReport GenerationShift Work

Customer Service Agent (Inbound)

About this role

Job Description:

Requirements:

Skills

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