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Dun & Bradstreet

Posted 25 days ago

Open

Customer Service (Apprentice)

MumbaiOn-siteFull-time

AI Summary

Operates the customer service helpdesk, coordinating with internal teams to resolve queries, log activity, and escalate when needed. Looks for sales leads during interactions and reports on volumes and SLAs.

About this role

Shape the Future with Dun & Bradstreet
At Dun & Bradstreet, we believe data has the power to create a better tomorrow. As a global leader in business decisioning data and analytics, we help companies worldwide grow, manage risk, and innovate. For over 180 years, businesses have trusted us to turn uncertainty into opportunity. We’re a diverse, global team that values creativity, collaboration, and bold ideas. Are you ready to make an impact and help shape what’s next? Join us! Explore opportunities at dnb.com/careers.

Designation - Operations (Apprentice)
Location - Navi Mumbai
Function - Operations
SBU - Products

Key Responsibilities:

  • Manage Service India Helpdesk (email & IVR), ensuring timely acknowledgement, logging, and SLA‑driven resolution of customer queries.
  • Act as the single point of contact, coordinating with internal teams to drive timely issue resolution.
  • Proactively prevent and manage escalations through clear communication and follow‑ups.
  • Identify potential sales leads during interactions and route them to the Sales team.
  • Maintain accurate documentation and share periodic reports on query volumes, SLAs, and escalation trends.

Key Requirements:

  • Bachelor’s or Master’s degree in any discipline.
  • Strong verbal and written communication skills.
  • High ownership and accountability mindset.
  • Ability to manage multiple queries simultaneously with attention to detail.
  • Effective coordination and follow‑up skills across teams.
  • Calm, professional approach when handling challenging or escalated customers.

    • Skills

    Communication (verbal)Communication (written)Cross-team CoordinationDocumentation/reportingEmail HandlingEscalation HandlingIVR NavigationMultitaskingQuery TriageSLA ManagementStakeholder CoordinationTicketing/logging

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