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Amar Bank

Posted 30 months ago

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Customer Service Complaint Management

JakartaOn-siteFull-time

AI Summary

Customer Service Complaint Management handles repository of customer complaints, coordinates with departments, and informs customers on resolution progress and outcomes.

About this role

Responsibilities:

  • Receiving complaints from all channels available in Tunaiku
  • Conveying complaints to the relevant department and setting priority levels
  • Contacting customers or complainants to provide information about the process and results of resolving customer complaints
  • Complaint Management & Escalation officers must verify to ensure the accuracy of customer information
  • Documenting the documents submitted by customers as complaints

    • Requirements:

  • Candidates must possess at least Bachelor's Degree in any major.
  • Experience a minimum 1 year in a call center banking, prefer having an experience handling digital banking customers.
  • Willing to work in shifting schedule including weekends and public holidays.
  • Able to perform the job as a customer service effectively.
  • Possess a customer-oriented service mindset.
  • Have good communication skills.
  • Able to adapt in dynamic company culture and fast-paced environment.
  • Able to bring a positive attitude within colleagues and towards customers.

    • Skills

    Call CenterCommunicationComplaint HandlingCustomer Information AccuracyCustomer ServiceData VerificationDigital BankingDocument ManagementEscalationFast-paced EnvironmentMulti-channel SupportPrioritizationService MindsetShift WorkStakeholder Coordination

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