Customer Service Executive (Call Center) , Douala, Cameroon.
CameroonOn-site
AI Summary
The Customer Service Executive handles inbound and outbound calls, resolves product and service queries, generates presales, collects payments, and builds customer retention while collaborating with Operations and Sales teams.
About this role
Location: Douala, Cameroon.
About the Role:
The Customer Service Executive will work closely with the Operations and Sales teams to serve existing and potential customers by providing product and service information while resolving product issues effectively.
Key Responsibilities
- Managing large amounts of inbound and outbound calls in a timely manner while following laid down procedures, guidelines, policies and “scripts”;
- Resolving product or service queries in a timely manner by identifying customer needs, clarifying information, examining cause and expediting resolution;
- Conducting product and service quality surveys with customers and recording feedback from time to time;
- Generating presales for the field team by screening callers and identifying potential sales opportunities;
- Helping with the collection of payments by regularly contacting dormant and defaulting customers;
- Building repeat sales and retention through strong customer relationships by focusing on the customer wants and needs;
- Working with multiple sales teams and cross-functional teams seamlessly;
Skills, Knowledge & Expertise
- Have a Bachelor’s Degree in Customer Service Management, or Business-related courses - Sales, Marketing
- Bilingual French & English.
- Have good communication skills with fluency in both written and spoken English
- Reside in Douala, Cameroon
- Have Fluency in both English and French (mandatory).
- Are fluent in at least one local dialect (Pidgin, Duala, Bassa, Bamileke… )
- Have good social skills.
- Have Maximum of 2 years experience in a similar role. Experience working in a call center is an added advantage.
- Have Basic Microsoft- Excel skill
Benefits
- Professional growth in a dynamic, rapidly expanding, high-social-impact industry.
- An open-minded, collaborative culture made up of enthusiastic colleagues who are driven by the challenge of innovation towards profound impact on people and the planet.
- A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds.
- Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Sun Center for Leadership.
Skills
Bilingual French EnglishCall Center OperationsCRM SoftwareCustomer Feedback SurveysCustomer Service ManagementMicrosoft ExcelPresales Lead Screening
