Customer Service Executive (Call Center) , Douala, Cameroon.

Key Responsibilities

• Managing large amounts of inbound and outbound calls in a timely manner while following laid down procedures, guidelines, policies and “scripts”;
• Resolving product or service queries in a timely manner by identifying customer needs, clarifying information, examining cause and expediting resolution;
• Conducting product and service quality surveys with customers and recording feedback from time to time;
• Generating presales for the field team by screening callers and identifying potential sales opportunities;
• Helping with the collection of payments by regularly contacting dormant and defaulting customers;
• Building repeat sales and retention through strong customer relationships by focusing on the customer wants and needs;
• Working with multiple sales teams and cross-functional teams seamlessly;
  
  

Skills, Knowledge & Expertise

• Have a Bachelor’s Degree in Customer Service Management, or Business-related courses - Sales, Marketing
• Bilingual French & English.
• Have good communication skills with fluency in both written and spoken English
• Reside in Douala, Cameroon
• Have Fluency in both English and French (mandatory).
• Are fluent in at least one local dialect (Pidgin, Duala, Bassa, Bamileke… )
• Have good social skills.
• Have Maximum of 2 years experience in a similar role. Experience working in a call center is an added advantage.
• Have Basic Microsoft- Excel skill

Benefits

• Professional growth in a dynamic, rapidly expanding, high-social-impact industry.
• An open-minded, collaborative culture made up of enthusiastic colleagues who are driven by the challenge of innovation towards profound impact on people and the planet.
• A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds.
• Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Sun Center for Leadership.