Customer Service Representative

Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs.

Duration 8 months

Pay Rate $17.50

Shift Hours: Flexibility Needed (1st or 2nd Shift)

Training Hours Mon – Fri; 8 AM – 5 PM (4 weeks)

Job Description

Assists customers with questions or issues regarding their accounts received via phone and/or correspondence. Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures. Uses computerized system for tracking, information gathering, and/or troubleshooting. May require advanced knowledge of the organization, products and/or services. Must have good communication and problem-solving skills. May research issues or transfer to a research function. May involve cross selling or up selling of other financial products. Handles customer calls with somewhat more complexity.

Qualifications

• Candidates MUST have a completed 4 year degree course
  
• Highly motivated to build a career with the Client
  
• Able to work 40 hours per week (or more)
  

• Related experience in the field

Additional Information

To know more about this position or to schedule an interview feel free to contact after applying here:

Laidiza Gumera

973-774-7804

laidiza.gumera(at)collabera.com