Customer Service Representative
AI Summary
Handles customer inquiries via phone, email, and chat for a gym management software product. Resolves issues, becomes product expert, and collaborates with engineering while supporting a remote, nearshore/offshore team.
About this role
The ideal candidate loves helping people and proactively solving problems. We have an awesome product loved by thousands of businesses, and we need your help to resolve software inquiries from our small business owners. We are a small and dynamic team (20 people currently), and you will be joining a team of 6 reps, and answer directly to our VP of Customer Success & Customer Support Team Lead. This is a remote position.
Responsibilities
- Communicate with customers via phone, email and chat, with most requests via email
- Provide knowledgeable answers to questions about our product
- Become an expert in our gym management software
- Collaborate with our engineering team on software issues
Requirements
Qualifications
- Fluent English speaker with strong verbal, written, and interpersonal skills
- At least 1 - 3 years experience in a customer facing role
- Ability to multi-task, organize, and prioritize work
- Ability to quickly learn complex software products
- Comfort working remote
- Familiarity with collaboration (Slack) & ticketing software (CRM, such as Hubspot)
Benefits
Hireframe provides nearshore and offshore staffing solutions, operating as a remote-first organization with team members located in the United States, Mexico, and the Philippines. Our robust benefits package includes:
- Permanent remote work flexibility
- Paid Time Off
- Health Maintenance Organization (HMO) coverage
- Annual performance bonuses
- Dedicated coaches offer an extra channel of support and skill-building
- Opportunities for professional growth
At Hireframe, we cultivate a supportive environment that fosters professional development and success, ensuring our team members thrive in their careers.
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