Customer Service Representative
GuatemalaOn-siteFull-time
AI Summary
Customer service representative responsible for assisting customers with IDT products and services, opening and updating accounts, resolving issues, and representing the company as the voice of the customer.
About this role
Enthusiastic people to assist our customers by answering IDT products and services questions by opening their accounts to review their information and provide them the details needed.
A customer service representative will maintain our customers' records by updating their account information and will be responsible to solve products or service problems by addressing the complaints or comments and clarifying them.
Determining the cause of the problem is key to select and execute the best resolution.
As a customer service representative we need you to be our ambassador on the phone, spreading the word and recommending potential products or services, being an advocate and the voice of the customer to management and provide feedback of improvements needed by collecting customer information and analyzing customer needs.
What we need:
What we offer:
Skills
Account ManagementAttention To DetailCommunication Via Phone, Email And ChatCustomer SupportData EntryDocumentationEnglish ProficiencyMultitaskingProblem SolvingTeamworkTelephone EtiquetteTime Management
