Customer Service Representative

The Role:

Minted is a design marketplace, sourcing creative content from independent artists around the globe and selling the best designs to the world in the form of art, home decor, and stationery. We are looking for Customer Service Representatives (CSRs) to join our team and provide outstanding service to our customers.

CSRs use their problem-solving and people skills while working directly with our customers to address their questions through multiple channels – phone, email & live chat. Reporting to a Customer Service Team Supervisor, CSRs have excellent written and verbal communication skills and are savvy in working with a variety of systems and technology. Minted CSRs are exceptionally patient, empathetic, and passionate team members whose #1 objective is to offer the best experience possible for any customer. Our operation is open 7 days per week, and candidates must be available to work evenings and weekends. The hours & schedule for the role are variable.

Able to positively and efficiently resolve customer concerns and prioritize multiple tasks in a fast-paced, high-volume environment

Able to take direction and quickly learn new procedures, processes, and products

Open to feedback, believing in a culture of continuous improvement as you work toward individual and departmental goals

Comfortable using technology; familiarity and experience with eCommerce a plus

Able to reliably meet a required flexible/variable hour work schedule, including weekends, based on business needs, and adhere to the company attendance policy

A Bachelor’s degree or equivalent work experience

1+ years of experience working with customers (preferably at a premium brand)

Excellent written and verbal communication skills

High attention to detail, are organized, and able to follow through

Experience with Salesforce or other CRM software is a plus