Posted 13 months ago

Customer Service Representative

NorfolkOn-siteFull-time

AI Summary

Customer Service Representative who handles inbound/outbound calls,books service appointments, and maintains customer data while coordinating with dispatch in a fast-paced environment.

About this role

Customer Service Representative (CSR)

Guy Smith Home Services – Norfolk, VA

Looking for a customer service role where your work actually matters and the phones stay busy?

For nearly 60 years, Guy Smith Home Services has been a trusted residential service provider serving homeowners across the Hampton Roads area. Our success is driven by skilled technicians in the field—and strong Customer Service Representatives who keep the operation running smoothly. When customers call us, you’re the first voice they hear and a key part of the customer experience.

We’re looking for a Customer Service Representative who can handle a fast-paced environment, communicate clearly, and take pride in helping customers while keeping schedules full and memberships growing.

What You’ll Do

Respond to customer requests, resolve issues and promote the company
Convert incoming customer calls into booked service appointments
Outbound calling to our customers to schedule appointments
Develop a proven track record in customer service.
Participate in training so that you grow and develop as a professional
Maintain and update our customer database with complete and accurate information
Maintain communication with dispatch and your manager