AI Summary

Customer Service Representative who handles inbound/outbound calls, books service appointments, and maintains customer data while coordinating with dispatch.

About this role

Customer Service Representative (CSR)

My Plumber Plus – Manassas, VA

Looking for a customer service role where your work actually matters and the phones stay busy?

For more than 40 years, My Plumber Plus has been a trusted residential service provider serving homeowners across Northern Virginia and Maryland. Our success is driven by skilled technicians in the field—and strong Customer Service Representatives who keep the operation running smoothly. When customers call us, you’re the first voice they hear and a key part of the customer experience.

We’re looking for a Customer Service Representative who can handle a fast-paced environment, communicate clearly, and take pride in helping customers while keeping schedules full and memberships growing.

What You’ll Do

Respond to customer requests, resolve issues and promote the company

Convert incoming customer calls into booked service appointments

Outbound calling to our customers to schedule appointments

Develop a proven track record in customer service.

Participate in training so that you grow and develop as a professional

Maintain and update our customer database with complete and accurate information

Maintain communication with dispatch and your manager

What We’re Looking For

Strong verbal communication with ability to control and guide conversations

Demonstrated ability to meet or exceed KPIs (calls per hour, booking rate, etc.)

Reliable attendance and punctuality (critical for call volume coverage)

Ability to multitask across systems while maintaining accuracy

Strong problem-solving skills and ability to handle objections professionally

Comfortable working in a fast-paced, performance-driven environment

Basic computer proficiency (CRM systems, scheduling software, etc.)

Skills

Appointment SchedulingCall CenterCRMCustomer DatabaseData EntryKB Knowledge BaseKPIsMultitaskingObjection HandlingPhone SystemsProblem SolvingScheduling SoftwareVerbal Communication

Customer Service Representative

About this role

What You’ll Do

What We’re Looking For

Skills

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