Customer Service Representative

DNAM Brands owns and licenses multiple iconic brands including Von Dutch, Ed Hardy, Trina Turk, Valentino Orlandi, and Badgley Mischka.

As we continue to grow we are searching for a Customer Service Associate to provide friendly, efficient support to customers by answering questions, resolving issues, and ensuring a positive experience. This role involves handling inquiries via email or customer service chats on platforms such as Whatnot and Tik Tok. This also includes processing returns and refunds, and maintaining accurate records while representing the company in a professional manner.

Respond to customer inquiries via email or chat in a timely and professional manner

Resolve customer concerns, complaints, and issues while maintaining a positive customer experience

Process orders, returns, exchanges, and refunds accurately

Provide product, service, and policy information clearly and consistently

Document customer interactions and update records in CRM or POS systems

Escalate complex issues to appropriate teams when necessary and follow up to ensure resolution

Maintain knowledge of company products, services, and procedures

Collaborate with team members and other departments to improve customer satisfaction

Meet individual and team performance goals, including response time and customer satisfaction metrics

Uphold company standards, policies, and brand representation in all customer interactions

Strong verbal and written communication skills

Strong problem solving and multitasking abilities

1+ year in customer service

Strong interpersonal skills and a customer-first mindset

Proven ability to resolve customer issues efficiently while maintaining professionalism and empathy

Ability to handle high-volume inquiries and prioritize tasks in a fast-paced environment

Proficiency with basic computer applications (email, spreadsheets, word processing) and experience using CRM or POS systems

Strong attention to detail and accurate data entry skills

Experience working with Tik Tok Shop and Shopify is a plus