Customer Service Representative - Bilingual English-Mandarin/Cantonese

📝 Job Description: Bilingual English–Mandarin/Cantonese Customer Service Representative

Position Overview

We are seeking a highly skilled and customer-oriented Bilingual Customer Service Representative fluent in ** English, Mandarin, and Cantonese **. The role involves providing exceptional support to clients via phone, email, and chat, ensuring clear communication across languages and delivering solutions that enhance customer satisfaction.

Key Responsibilities

• 📞 Handle inbound and outbound customer inquiries in English, Mandarin, and Cantonese.
• 💬 Provide accurate information about products, services, and policies.
• 🛠️ Resolve customer complaints and issues promptly with empathy and professionalism.
• 📑 Document customer interactions and maintain accurate records in CRM systems.
• 🤝 Collaborate with internal teams to escalate and resolve complex cases.
• 🎯 Meet performance metrics including response time, resolution rate, and customer satisfaction scores.
• 🌐 Assist in translating customer communications and support materials when needed.
• 🔒 Ensure compliance with company policies, data privacy, and ethical standards.

🎓 Qualifications

Education & Experience

• Bachelor’s degree in Business Administration, Communication, or related field (preferred).
• Minimum of 1–2 years of customer service experience (call center, retail, or corporate support).

Skills & Competencies

• Language Proficiency: Native or near-native fluency in ** Mandarin and Cantonese **, with excellent English communication skills (spoken and written).
• Strong interpersonal and problem-solving skills.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Proficiency in Microsoft Office and CRM tools (e.g., Salesforce, Zendesk).
• Cultural sensitivity and adaptability when dealing with diverse clients.