Customer Service Representative - Industrial Supply

If you enjoy solving problems, working directly with customers, and seeing your work turn into real-world solutions, this role offers the opportunity to do all three.

The Inside Sales/Customer Service Representative plays a key role in driving customer satisfaction and business growth by supporting industrial customers with fluid conveyance solutions. This position blends customer service, inside sales, and technical support in a fast-paced environment.

You’ll act as a trusted partner to customers—understanding their needs, delivering practical solutions, and ensuring a seamless experience from inquiry through delivery. Success requires strong attention to detail, responsiveness, and the ability to manage multiple priorities.

Essential Functions

Sell industrial hose, gasket, and piping products while maintaining and growing customer accounts

Process inbound orders via phone, email, and online systems

Enter and manage orders and quotes within the company’s ERP system

Highlight product features and benefits, provide pricing, and prepare sales orders

Estimate delivery timelines based on production schedules and inventory availability

Maintain accurate records of customer interactions and transactions in the company database

Partner with account managers to ensure account activity and follow-up actions are current

Conduct outbound prospecting to identify new business opportunities and promote value-added services

Investigate and resolve customer issues related to orders, shipments, and deliveries

Experience, Education and Skills

High school diploma or equivalent required; bachelor’s degree preferred

5+ years of customer service or inside sales experience, preferably in industrial distribution or manufacturing

Ability to thrive in a fast-paced, high-volume environment with strong attention to detail

Proficiency in Microsoft Office (Word, Excel, Outlook) and experience with ERP systems

Strong communication, problem-solving, and organizational skills

Knowledge of industrial or hydraulic hose, gasket, or fluid conveyance products is a plus

Why GHX?

Growing industrial distributor with a team-oriented, hands-on culture

Training and development to build your technical and commercial skillset

Opportunity to make a direct impact by solving real customer challenges

Exposure to essential industries that keep businesses running

Stable, growth-focused environment with long-term career potential