Customer Service Representative (Level II)

About Collabera:

Established in 1991, Collabera is one of the fastest growing end-to-end information technology services and solutions companies globally. As a half a billion dollar IT company, Collabera's client-centric business model, commitment to service excellence and Global Delivery Model enables its global 2000 and leading mid-market clients to deliver successfully in an increasingly competitive marketplace.

With over 8200 IT professionals globally, Collabera provides value-added onsite, offsite and offshore technology services and solutions to premier corporations. Over the past few years, Collabera has been awarded numerous accolades and Industry recognitions including.

• Collabera awarded Best Staffing Company to work for in 2012 by SIA. (hyperlink here)
• Collabera listed in GS 100 - recognized for excellence and maturity
• Collabera named among the Top 500 Diversity Owned Businesses
• Collabera listed in GS 100 & ranked among top 10 service providers
• Collabera was ranked:
• 32 in the Top 100 Large Businesses in the U.S
• 18 in Top 500 Diversity Owned Businesses in the U.S
• 3 in the Top 100 Diversity Owned Businesses in New Jersey
• 3 in the Top 100 Privately-held Businesses in New Jersey
• 66th on FinTech 100
• 35th among top private companies in New Jersey
http://www.collabera.com/about_us/accolades.jsp

Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance.

• Call Topics: 100% inbound calls
• First level support, common questions are in regards to pay-off on loans, copy of statements, payment, insurance on property, escrow, etc.
• Assists customers with questions or issues regarding their accounts received via phone and/or correspondence.
• Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
• Uses computerized system for tracking, information gathering, and/or troubleshooting.
• May research issues or transfer to a research function.
• May involve cross selling or up selling of other financial products.
• Handles customer calls with somewhat more complexity.

Job Requirements:

• Call Center/Customer Service assessment score with 80% MINIMUM is required for all submittals.
• Typing test score should be at least 30 wpm. No exceptions.

• Generally has more than 1 year of experience.
• Must have good communication and problem-solving skills.
• Requires advanced knowledge of the organization, products and/or services.
• MUST have call center experience
• MUST have sales/up-selling experience
• Mortgage experience is desired

Qualifications

• Good job stability.
• CSR/Call Center experience.
• Mortgage is a plus.